Autodesk® Per-Incident Support provides access to Autodesk technical phone support on an as-needed basis.
When you buy Per-Incident Support, you can contact Autodesk product support for assistance with any eligible product in the Autodesk portfolio during local business hours. You will receive assistance in any product-supported language.
How Per-Incident Support Works
Autodesk Per-Incident Support provides access to Autodesk global phone support for a per-incident fee
You will be charged a one-time fee for each incident; one incident handled per call
There is no additional charge for multiple calls relating to the same incident
Per-Incident Support does not require Autodesk Subscription; includes no Subscription benefits
Per-Incident Support does not provide support for third-party software, operating systems, customization using Visual Basic® or Visual C++®, or device drivers not supplied with Autodesk products
Must be used within 30 days of purchase and is non-refundable
How do I Purchase It?
Per Incident is available for most products. Autodesk Per-Incident Support is available for purchase through an Autodesk Authorized Reseller or online through the Autodesk eStore. Your reseller can provide the complete list available to you.