Autodesk Enterprise Priority Support
What is it?
Autodesk® Enterprise Priority Support is only available to Autodesk Subscription customers. It is a comprehensive program of proactive support services designed to meet the needs of direct, large enterprise customers who use Autodesk software on complex multisite projects. Enterprise Priority Support is the highest level of support that Autodesk offers.
The short of it
- Priority 24x7 access to Autodesk global product support for authorized callers with severity 1 issues
- 24x5* access to Autodesk global product support for authorized callers for severity 2 and 3 issues
- Assigned support account manager who expedites requests, manages escalations and oversees account needs
- Proactive services including operational assessments and health checks
- Roadmap meeting with Autodesk developers
- Participation in beta programs
- Access to senior Autodesk leadership
- All the benefits of Autodesk Advanced and Autodesk Basic Support
How do I purchase it?
Autodesk Enterprise Priority Support is available for purchase only if you have an Autodesk Subscription and is only available direct from Autodesk.
Contact Autodesk for more information.
 | Enterprise Priority Customer Guide (pdf - 4715Kb) |
| | FAQ Enterprise Priority Support (pdf - 65Kb) |
Autodesk Enterprise Priority Support is available for all products except:
- Autodesk Fabrication family
- Autodesk SketchBook Pro
- Autodesk Stitcher Unlimited
- AutoSketch
- CAiCE Visual products
- mental ray Standalone
*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.
