Autodesk® Enterprise Priority Support is only available to Autodesk Subscription customers. It is a comprehensive program of proactive support services designed to meet the needs of direct, large enterprise customers who use Autodesk software on complex multisite projects. Enterprise Priority Support is the highest level of support that Autodesk offers.
Autodesk Enterprise Priority Support is available for purchase only if you have an Autodesk Subscription and is only available direct from Autodesk.
Contact Autodesk for more information.
|Enterprise Priority Customer Guide (pdf - 4715Kb)|
|FAQ Enterprise Priority Support (pdf - 65Kb)|
Autodesk Enterprise Priority Support is available for all products except:
*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.