What is it?
Autodesk® Advanced Support is only available to Autodesk Subscription customers. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists.
The short of it
- Unlimited, priority, one-to-one, extended hour global phone support in English
- Phone support in a number of local languages during local business hours
- Access to senior Autodesk support specialists
- One named contact per ten software seats (minimum of two contacts)
- Remote desktop assistance
- Access to online, moderated community support forums
- Option to escalate forum question to a one-to-one support request
- Access to automated email updates and response options for incidents
- Access to a wide range of online help and exclusive training webcasts
- Access to API support
How do I purchase it?
Autodesk Advanced Support is available for purchase if you have an Autodesk Subscription. Contact an Autodesk Authorized Reseller for more information.
Locate a Reseller
Autodesk Advanced Support is available for all products except:
- Autodesk Inventor Engineer-to-Order Series
- Autodesk Inventor Engineer-to-Order Server
- Autodesk LandXPlorer Server
- Autodesk Opticore Studio Professional
- Autodesk Real-Time Ray Tracing Cluster
- Autodesk SketchBook Pro
- Autodesk Stitcher Unlimited