Autodesk Advanced Support

What is it?

Autodesk® Advanced Support is only available to Autodesk Subscription customers. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists.

The short of it

• Unlimited, priority, one-to-one, extended hour global phone support in English
• Phone support in a number of local languages during local business hours
• Access to senior Autodesk support specialists
• One named contact per ten software seats (minimum of two contacts)
• Remote desktop assistance
• Access to online, moderated community support forums
• Option to escalate forum question to a one-to-one support request
• Access to automated email updates and response options for incidents
• Access to a wide range of online help and exclusive training webcasts
• Access to API support

How do I purchase it?

Autodesk Advanced Support is available for purchase if you have an Autodesk Subscription. Contact an Autodesk Authorized Reseller for more information.

Locate a Reseller

	Advanced Support Customer Guide (pdf - 6423Kb)
	FAQ Advanced Support (pdf - 48Kb)

Full Terms and Conditions