Compare Autodesk Support Offerings

Autodesk provides a variety of support offerings to help you implement Autodesk® solutions faster, maximize productivity, and minimize downtime. Autodesk’s flexible support offerings are designed to meet your support needs, help enhance your business performance, and suit your budget.

Support Offering Benefits	Available with Autodesk Subscription			Available without Autodesk Subscription
	Enterprise Priority	Advanced	Basic	Per-Incident	Up-and-Ready
Installation and configuration
Online knowledge base
Web support
Expedited community forum support
Phone support during local business hours
24x5* extended hours priority phone support
Priority response targets
Remote desktop assistance on demand
Access to application programming interface (API) support
Option to escalate questions to Autodesk from community support forums
Access to webcast training seminars
24x7 telephone support for severity 1 issues
Assigned support account manager
Proactive support services
Annual roadmap session with product teams
Interact with senior leadership
Opportunity to participate in beta programs
ADN Professional membership
Unlimited named callers
Resolution of severity 1 issues in previous releases

Full Terms and Conditions

*Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa and SGT for Asia-Pacific) and cover 24 hours per day 5 week Monday through Friday excluding Autodesk holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can be submitted at any time.