Autodesk Simulation Moldflow
Support Offerings
Our comprehensive set of support offerings are designed to fit your budget and organization. In addition to our knowledge base and community support forums, where anyone can search for answers to issues and questions for free, Autodesk provides a range of support offerings to help meet different support needs and budgets.
Autodesk Simulation Moldflow CAD Doctor, Design Link, Synergy, Adviser (Standard)
Included with Subscription For professionals and small to medium-sized companies.
Get answers through Autodesk-monitored community support forums. | Subscription add-on For small to medium-sized companies.
Unlimited, priority, one-to-one, extended hour global phone support and online help options, such as an online knowledge base and community support forums. | Subscription add-on For enterprise customers.
24x7 access to global product support for authorized callers with severity 1 issues. Comprehensive proactive services managed by a support account manager. |
| | Available without Autodesk Subscription | Fixed fee per incident Phone support during local business hours on an as-needed basis. You will be charged a one-time fee for each incident, with one incident handled per call. | Free first 90 days Free installation and configuration support, designed to get your software up and running. |
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Autodesk Simulation Moldflow Adviser (Ultimate, Premium), Insight (Standard, Ultimate, Premium)
Included with Subscription For professionals and small to medium-sized companies.
Get answers through Autodesk-monitored community support forums. | Subscription add-on For small to medium-sized companies.
Unlimited, priority, one-to-one, extended hour global phone support and online help options, such as an online knowledge base and community support forums. | Subscription add-on For enterprise customers.
24x7 access to global product support for authorized callers with severity 1 issues. Comprehensive proactive services managed by a support account manager. |
| | Available without Autodesk Subscription | Free first 90 days Free installation and configuration support, designed to get your software up and running. |
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