Support

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Updates & Service Packs
Many issues can be resolved by downloading the latest Service Packs and other maintenance releases.

Subscription Member Login
Autodesk® Subscription members for Autodesk® Smoke® for Mac OS® X receive access to one-on-one product support with technology experts, and a wide range of resources to help them stay competitive.
Not a Member? Learn More

Up & Ready
You are entitled to 30 days support from your date of registration covering installation and configuration of your new Autodesk Smoke for Mac OS X software.

Creative Finishing Edge Support Portal
Access the support portal if you are an Autodesk® Smoke® Advanced customer.

Autodesk Developer Network
Build a business relationship with Autodesk joining the Autodesk Developer Network (ADN) or by participating in one of our technology licensing programs. Get access to Autodesk technical experts and extend Autodesk products and technologies to produce superior design, geospatial, and media & entertainment software solutions.

Learning and Documentation
Online materials are available to help you learn how to use Autodesk Smoke software.

• System Requirements
• Documentation
• Smoke Learning Channel

Top Support Issues

• Adding, removing or editing Smoke Media Storage folders
• Smoke trial download doesn't start

Troubleshooting

• Forcing Smoke to quit in case it freezes
• Getting troubleshooting information when Smoke crashes
• Understanding Smoke log files
• No servers available for this framestore client
• ERROR:VOLUMEMGT: Failed to initialize Stone+Wire connection.
• How to request technical support from the Subscription Center

Still Have a Question?

Search the Knowledge Base, ask it on the Autodesk Smoke Facebook page or in our forums:

• Smoke user forum on AREA
• Installation & Licensing Forum