AutoCAD LT Services & Support

Error: Unable to load profile file

Published date: 2009-May-15
ID: TS1069914

Applies to:
AutoCAD® 2010
AutoCAD® 2009
AutoCAD® 2008
AutoCAD® 2007
AutoCAD LT® 2010
AutoCAD LT® 2009
AutoCAD LT® 2008
AutoCAD LT® 2007

Issue

During the startup of your Autodesk software, you received the following error message: 

Unable to load profile file. Some profile information saved in last session may not be restored.

After you clicked OK to dismiss this error, the program operated very slowly and certain commands did not function properly.

Solution

This error message will occur if the Microsoft® XML parser is not installed or has become corrupted. To resolve this error, use one of the following procedures, depending on your product version:

For AutoCAD 2008-based products and later versions:

  1. Exit the affected Autodesk product.
  2. Insert the AutoCAD-based product disk into the appropriate drive.
  3. Close the installer, if it appears.
  4. Browse to and run one of the following files:

    • For 32-bit operating systems:
      \support\msxml\msxml6.msi
    • For 64-bit operating systems:
      \support\msxml\msxml6_x64.msi
    Note: If you are unsure whether you are running a 32- or 64-bit operating system, stop this procedure and contact your system administrator before proceeding.
  5. Complete the installation by accepting all of the default settings.
  6. Click Start menu (Windows) > Run.
  7. In the Run dialog box, enter REGSVR32 MSXML6.DLL
  8. Click OK.
  9. Restart AutoCAD.

For AutoCAD 2007-based products and previous versions:

  1. Exit the affected Autodesk product
  2. Click Start menu (Windows) > Run,
  3. In the Run dialog box, enter XMLINST. Click OK.
    Note: If you receive an error that this file cannot be found, visit Microsoft's website and download and extract this file to your System32 folder (by default, C:\Windows\System32).
  4. Click Start menu (Windows) > Run,
  5. In the Run dialog box, enter REGSVR32 MSXML3.DLL
    Note: If you receive an error that this file cannot be found, visit Microsoft's website and download and extract this file to your System32 folder (by default, C:\Windows\System32).
  6. Restart AutoCAD.

For more information or questions about downloading, installing, or configuring the Microsoft XML Parser, contact Microsoft directly.

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