Error during installation: Internal error 2359 or Internal error 2381

Issue

You are in the process of installing the program. After completing the registration information, the installation begins to copy files; however, an error message similar to the following message is displayed:

INTERNAL ERROR: 2381 C:\PROGRAM FILES\AUTOCAD [version]\ACSPL15.DLL

The path and location may vary depending on the install options selected. If you click OK in the error dialog box, the program is automatically uninstalled.

Solution

This error occurs because there is a problem creating or writing to a folder. This could for one or several of these reasons:

• You do not have the permissions required to install programs. To resolve this problem, you must be logged in as an administrator.
• The folder is on an NTFS drive and permissions are set up for the folder that will prevent installation. Change that folder back to the default "EVERYONE" permissions.
• The hard disk is full. You must free up space on the hard disk. For example, delete unnecessary files or uninstall programs that you do not use.
• A file you are trying to update is in use. Make sure no programs are running while you are installing the software.

Note: For more information about Microsoft Windows Installer errors, refer to Article IDs 229678 and 228536 on the Microsoft website. To find these articles, go to the Microsoft Knowledge Base and search for the Article IDs.