Microsoft Office XP security patch causing crashes in MSO.DLL

Published date: 2009-May-19
ID: TS1108027

Applies to:
AutoCAD® 2009
AutoCAD® Architecture 2009
AutoCAD® Civil 3D® 2009
AutoCAD® Map 3D 2009
Autodesk® Inventor™ 2009

Issue

After you installed a security patch for Microsoft Office XP, your Autodesk product started crashing when used.

Solution

Autodesk has received several crash reports in the past couple of months from users of Inventor, AutoCAD, and AutoCAD-based products, such as Civil 3D, AutoCAD Map 3D, Mechanical Desktop, and AutoCAD Architecture, caused by an incomplete Microsoft Office XP product that occurs after installing a Microsoft Office XP security patch installation.

We have strong evidence that the Microsoft security patch issued on October 14, 2008 is one of the patches that causes the problem. You can find more information about this security patch at http://support.microsoft.com/kb/958686.

Only Office XP seems to be affected by this problem, across all operating systems. So far we have no indications that the problem affects Microsoft Office 2003 or 2007.

The crash happens during startup of Inventor in the “mso” module: “C:\Program Files\Common Files\Microsoft Shared\office10\mso.dll"

You can usually resolve this issue by starting one of the Microsoft Office applications (for example, Excel) at least once after the installation of the Microsoft security patch and before attempting to run any Autodesk product.

Give us your feedback on this document:

AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.