AutoCAD Civil 3D & AutoCAD Civil Services & Support

Error: Vault Add-in or Vault Explorer 2008 is not compatible with the version of Vault Server

Published date: 2008-Aug-19
ID: TS1087046

Applies to:
AutoCAD® Civil 3D® 2008
Autodesk® Vault 2009

Issue

You installed the patch to allow AutoCAD® Civil 3D® 2008 to connect to the Autodesk Data Management Server (ADMS) 2009, but when you tried to connect, you received the following error message:

AutoCAD Vault AddIn (or Vault Explorer) is not compatible with the Autodesk Data Management Server hosting the following server applications

Solution

The error indicates that the Vault Add-in or Vault Explorer 2008 is not compatible with the version of Vault Server 2009 (13.0.47.00).

To resolve this error

  1. Uninstall Vault Explorer 2008.
  2. Install Vault 2009.
  3. Once Vault 2009 has been installed, download and apply the following patch to allow Civil 3D 2008 to communicate with the Vault Server 2009: 

    DL11225299

Important! As noted in the Readme file included with DL11225299, you must perform the following steps before you install the AutoCAD Civil 3D 2008 - Autodesk Vault 2009 (Server) Support Patch:

  1. Uninstall Autodesk Vault Explorer 2008.
  2. Uninstall Autodesk Design Review.
  3. Install Autodesk Vault 2009 (Client) from the AutoCAD Civil 3D 2009 product media.

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