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Up & Ready
You are entitled to 30 days of support from your date of registration, covering installation, configuration, and licensing of your new Autodesk software.
Note: Autodesk® Softimage® Mod Tool software and student licenses of Autodesk® Softimage® software do not include Up & Ready support. However, users are welcome to post on the Softimage Community forums.

Support Blog – eX-SI Support