Support

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Updates & Service Packs
Many issues can be resolved by downloading the latest Service Packs and other maintenance releases.

Subscription Member Login
Autodesk® Subscription members for Autodesk® Smoke® for Mac OS® X receive access to one-on-one product support with technology experts, and a wide range of resources to help them stay competitive.
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Up & Ready
You are entitled to 30 days support from your date of registration covering installation and configuration of your new Autodesk Smoke for Mac OS X software.

Creative Finishing Edge Support Portal
Access the support portal if you are an Autodesk® Smoke® Advanced customer.

Autodesk Developer Network
Build a business relationship with Autodesk joining the Autodesk Developer Network (ADN) or by participating in one of our technology licensing programs. Get access to Autodesk technical experts and extend Autodesk products and technologies to produce superior design, geospatial, and media & entertainment software solutions.

Learning and Documentation
Online materials are available to help you learn how to use Autodesk Smoke software.

• System Requirements
• Smoke for Mac OS X Installation Guide
• Online Help
• Online Tutorials

Top Support Issues

• Can I use Wiretap Gateway with the trial version of Smoke for Mac OS X?
• Can I convert a trial version of Smoke for Mac OS X into a full version?
• The serial number you entered is not valid. Try again
• License was not obtained: Error 20
• ADLM License Server troubleshooting
• The ADLM License Server does not start when the Mac boots

Troubleshooting

• No servers available for this framestore client
• ERROR:VOLUMEMGT: Failed to initialize Stone+Wire connection.
• How to request technical support from the Subscription Center

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• Installation & Licensing
• Smoke for Mac OS X