| Starting AutoCAD in Windows diagnostic modeIssueYou are experiencing problems with AutoCAD®, and you want to know how to start Windows® in a clean enviroment in order to troubleshoot the problem. SolutionA common way to troubleshoot AutoCAD problems is to run the software in safe mode. However, this method of troubleshooting does not work with newer versions of software because the necessary Autodesk licensing services do not load in safe mode. In this situation, the best troubleshooting alternative is to use MSCONFIG to restart the Windows system in a state similar to safe mode, but with the licensing services running. Follow these steps:
Windows 7: 1. From the Start menu, click into the Search programs and files edit box 2. Enter msconfig 3. Select msconfig from the programs list
Windows Vista: 1. From the Start menu, click Start Search 2. Enter msconfig 3. Press Enter or select msconfig from the programs list
Windows 2000/XP: 1. From the Start menu, click Run 2. Enter msconfig 3. Click OK
All versions of Windows: 4. On the General tab of the System Configuration dialog box, select Diagnostic startup 5. On the Services tab, select the licensing services corresponding to the releases you are troubleshooting: 6. Click OK 7. When prompted, restart Windows.
Note: If you are running a network-licensed version of the product, you will first need to borrow the network license.
To return to a normal Windows startup: Windows 7: 1. From the Start menu, click into the Search programs and files edit box 2. Enter msconfig 3. Select msconfig from the programs list
Windows Vista: 1. From the Start menu, click Start Search 2. Enter msconfig 3. Press Enter or select msconfig from the programs list
Windows 2000/XP: 1. From the Start menu, click Run 2. Enter msconfig 3. Click OK
All versions of Windows: 4. On the General tab of the System Configuration dialog box, select Normal startup 5. Click OK 6. When prompted, restart Windows.
Support – Terms of UseAUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. | |
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