Error 1713: [product] cannot install one of its required products
Installation of the product fails and the following error message is displayed:
Error 1713: [producet] cannot install one of its required products. Contact your technical support group. System Error: [system error number].
This error message indicates that the installation failed at some point due to existing system-dependant circumstances.
Suggestions for troubleshooting and possible solutions:
- Before installing your Autodesk® software, ensure that the proper versions of Microsoft® Windows® Installer (MSI) and Microsoft® Internet Explorer are installed on the system, and that the operating system meets any service pack requirements for the Autodesk software that you want to install.
- Before installing your Autodesk software: Uninstall any existing Autodesk software; delete the Autodesk Shared folder; delete the following subkeys from the Windows registry:
Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.
Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.