Launching program results in Softlock License Manager error
When you start the program the following error message is displayed:
The security system (Softlock license manager) is not functioning or is improperly installed
This error can have several causes:
A corrupted installation of an Autodesk program.
The registry was adjusted to change the license method.
The Trusted Storage files are corrupted.
The installation of the product is corrupted, including important registry information.
There are permission issues on important locations that manage the licensing mechanism.
In most cases, either moving a data file or performing a clean uninstall and reinstall of the Program should fix the issue.
Move a data file:
Look for a specific ...TSF.data file, such as ADSKFLEX_NUMBERS_TSF.data.
Location in Windows XP: Documents and Settings\All Users\Application Data\FLEXnet
Location in Vista and Windows 7: C:\ProgramData\FLEXnet
Change the file extension to something such as ADSKFLEX_NUMBERS_TSF.data.BAK or completely move it from this folder. (Don’t destroy it, just get it out of the way.)
Start the program. A new TSF DATA file (and possibly a log file) will be created.
If the program works, you are finished. If the program doesn't work, delete the NEW TSF.DATA file and the log. Then either restore the original file to the original location, or change the name back to ADSKFLEX_NUMBERS_TSF.data.
Start the program. Register the program as requested.
Clean uninstall the program:
Use one of the following methods to uninstall the program.
Uninstall the software, removing the trusted storage (licensing files) as described in this post:
Folders: The folder the program was installed in, for example, C:\program files\Autodesk\AutoCAD 2013
Windows 7 and Vista: C:\ProgramData\Autodesk C:\Users\<the current user>\AppData\Local\Autodesk C:\Users\<the current user>\AppData\Roaming\Autodesk C:\Program Files\Common Files\Autodesk Shared C:\ProgramData\Flexnet
Make sure that the UAC and antivirus are disabled, then right-click the installer (setup.exe) and run the install using the Run as Administrator option.
Launch the software and allow the activation to proceed.
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