| How to turn on logging for Autodesk Sync featuresIssueYou are having problems with Autodesk Sync features and Autodesk Support wants to review the sync files to see what may be causing the problem. Since the log files are disabled by default, you will need to enable logging first. SolutionBefore you can send the sync log file for review you will first need to enable logging using the following steps: Sign out of Sync inside AutoCAD or any other Autodesk product using Sync. Close AutoCAD or any of the Autodesk products that are using Sync Using Task Manager, make sure the following applications are no longer running—if they are, you need to terminate them: - acad.exe
- accloudmanager.exe
- acsettingsync.exe
Using Task Manager, terminate AdSync.exe process Using REGEDIT.exe, create DWORD registry entry: EnableLog=1 in HKCU/Software/Autodesk/Autodesk Sync To enable verbose logging, create String registry entry: LogLevel=Verbose in HKCU/Software/Autodesk/Autodesk Sync Restart your computer and launch AutoCAD or the product that needs logging enabled. Sign into Sync if you are not already signed in. Run for at least 30 minutes to let the log file gather information. For Windows 7 and Vista, use Windows Explorer and navigate to the file location:
C:\Users\<user login id>\AppData\Local\Autodesk\AutodeskSync
Select the following files and then right click and select Send to-> Compressed (zipped) folder: By default the name will be AdSync.zip. We suggest renaming the file with your name and what product it was from so we know it is from you, for example, AdSync_ACAD_2013_First_Last.zip.
Support – Terms of UseAUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. | |
|
