Forcing Smoke to quit in case it freezes

Summary

There might be cases when the Smoke application freezes and you cannot quit it from the menu or by right-clicking the icon in the Dock.

This article shows you how to force Smoke to quit.

Quitting Smoke when the OS is still responsive

If the Smoke application froze but the OS is still responsive, perform the following tasks to force Smoke to quit:

1. Press ALT+TAB to switch back to Finder.
    
2. Go to the Applications > Autodesk > Smoke Common Utilities folder.
    
3. Start the Service Monitor app.
   Note: if the Service Monitor app does not start, open the Terminal app from the Applications > Utilities folder and type the following command: sudo killall -9 smoke
    
4. Go to the Troubleshooting tab and then click the NOW! button.
   
    
5. Smoke is forced to quit and the following dialog appears:
   
    
6. Press Show Details if you would like to investigate the reason why Smoke froze.
   This will open the Smoke shell log. Scroll through the log and look for error messages around the time when Smoke froze.
   If you are not sure how to interpret those error messages, ask for assistance on the Smoke AREA Forum or on the Autodesk Customer Support Facebook page.

Quitting Smoke when the entire OS has frozen

If the entire OS has frozen and you are unable to run the Service Monitor app, you have two ways of quitting Smoke:

• If you are comfortable using Terminal commands and if the SSH ("Remote Login") service has been enabled in the Mac OS X sharing preferences, try the following procedure:
   
1. Open a terminal / shell or Putty on another computer on the same network.
    
2. Remotely log into the Smoke workstation. In a terminal / shell, the command syntax is as follows:
   ssh <user>@<workstation IP>
    
3. Terminate the Smoke process by typing the following command:
   sudo killall -9 smoke
   
• If you cannot use SSH or if the above command does not restore access to your OS, restart your Mac using the power button.