One of the easiest and quickest ways to resolve the issue for this particular user is to reset the AutoCAD Civil 3D 2013 settings for that user. To do this, follow these steps:
Important: Make sure you back up any customized Civil 3D 2013 files before you implement the following procedure and you will need admin privileges to do this.
1. Log on to the computer as that user.
2. On the Start menu (Windows), click Run.
3. In the Run dialog box, enter regedit.
4. In the Registry Editor, browse to the following key and delete it:
5. Close the Registry Editor.
6. Using Windows Explorer, browse to and delete the following user's application folders:
For Windows Vista and Windows 7
For Windows XP
C:\Documents and Settings\<user name>\Application Data\Autodesk\C3D 2013
C:\Documents and Settings\<user name>\Local Settings\Application Data\Autodesk\C3D 2013
7. Start AutoCAD Civil 3D. This will initiate the secondary installer, re-creating the deleted files and folders.
Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.
Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.
TS18353335 - Resetting user settings for AutoCAD Civil 3D 2012
TS14929107 - Resetting user settings for AutoCAD Civil 3D 2011
TS1108208 - Resetting user settings for AutoCAD Civil 3D 2010
TS1086006 - Resetting user settings for AutoCAD Civil 3D 2009