AutoCAD Civil 3D Services & Support

Top 4 things to check to conquer licensing issues

Scenario

You are having problems activating your product, locating your serial number or product key, or are receiving an error message from the Network License Manager.

Solution

Below are the top 4 things you can check to conquer most licensing issues you might encounter:

  1. Does your serial number match your product version?
    Serial Numbers and product keys are version specific meaning you will not be able to activate your 2013 version using the same serial number and product key used to activate the 2012 version. Please check the following locations for your correct serial number and/or product key information:
      1. your physical product box
      2. your Subscription Center [for Subscription customers only]
      3. the confirmation email you received after purchasing or upgrading your product
      4. your reseller invoice
  1. Did you receive an "Invalid Serial Number" error message?
    This message means your product has likely been upgraded or crossgraded. Contact the Autodesk software purchaser at your company or your Contract Manager (for Subscription customers) to see if your product has been upgraded or your serial number has been merged. If you are a Subscription customer, your products will always be upgraded to the most current version as soon as they are released.
  1. Did you receive a Network License error?
    The Network License Manager may not have been able to obtain a valid licence number. In this case, you will typically have received an error message. If this happens, check out our Network Licensing Error List.
  1. Are you receiving an error when manually entering your activation code?
    When entering your activation code, make sure your mouse cursor remains in the last textbox containing the last alphanumeric characters before clicking Next.

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  • Document Information

    Published date: 2012-May-07
    ID: GS19100954

     

    Applies to:
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