Autodesk AutoCAD Services & Support

How to request Autodesk product media

Scenario

As an Autodesk Customer, you're looking for a way to get product media (DVD/USB) sent to you.

Solution

You can request Autodesk Product media by providing the below information.

Note: Autodesk product media can only be requested for the most current product version or the three prior versions.

Please provide the following in the Customer Service Assistance form (choose your language below):

  1. Name, email and shipping address.
  2. Preferred language.
  3. In the "How May We Assist You?" field, please write "Media request for selected product."
  4. Product Name and Version (see above note on eligible versions)
  5. Product serial number.
  6. For Subscription Customers, please include your subscription contract number

Note: Subscription customers can request media for the most current product version directly from Subscription Center.


Customer Service Assistance form (choose your language): 



Notes:

  • Please send 1 form per product media request.
  • Allow up to 10 business days for delivery.
  • For Non-Subscription Licenses, Media Requests are subject to a fee.
  • Printed product documentation is not available but the online versions are available for everyone.



Terms and Conditions

Autodesk software in an alternative media format may not be available for all products and releases.

Customers will only receive media applicable to the software that they own.

The Autodesk Subscription Terms and Conditions do not require Autodesk to supply customers with media containing Previous Versions of the Software Program, related documentation, additional authorization codes, hardware or software locks. If such items are required for Previous Versions, Autodesk reserves the right to charge a transaction fee for the issuance or re-issuance of such items.

Autodesk is not financially responsible for any Taxes or Duties associated with the delivery of media, such fees if incurred are to be paid by the customer.

Upon transaction completion we will send an email confirmation with your shipment tracking information.

Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2012-Oct-04
    ID: GS18316170

     

    Applies to:
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