Autodesk Robot Structural Analysis Professional Services & Support

How to allow your Reseller to view your Web Support Requests in Subscription Center

Scenario

As a Subscription Customer, you would like to allow your Reseller to view your web support requests.

Solution

As the Contract Manager or Software Coordinator, you can choose to allow your reseller view your company’s support requests submitted in Subscription Center. 

This will allow your Reseller to have read-only access to your support cases and allow them the possibility to provide additional solutions or training for your users.

To set your reseller viewing permissions:

  1. Log into Subscription Center and click Contract Administration.
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  1. Click Set Reseller View.
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  1. In the View Permission Status drop-down box select Yes or No to allow or deny your reseller permission to view your support requests.  Click Save when you are finished.
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Note: Autodesk will not allow resellers to view your support requests without permission from your Contract Manager or Software Coordinator who can also revoke permission at any time.



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  • Document Information

    Published date: 2012-Jun-01
    ID: GS18152985

     

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