Autodesk Robot Structural Analysis Professional Services & Support

How to update your contact information in Subscription Center

Scenario

As a Subscription Customer, you need to update your contact information listed in Subscription Center.

Solution

It's important to keep your Subscription Profile up-to-date to ensure you always have access to your Subscription benefits.

Software Coordinators also need to make sure their Shipping Location is current to ensure delivery of product upgrades (for physical shipments).

To update your contact information:

  1. Log into Subscription Center and click My Profile at the top of the page.
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  1. Edit your Subscription Profile as needed. Below are the sections that are available to edit:

Delivery Preference

Select whether you want future product upgrades as a Download or Box (physical shipment).

Note: Box shipments are only availabe in Certain Countries.

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Sign In Profile

Edit your User ID, Password or Security Question

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Customer Profile

Edit your Country, Email, Phone, Language and Notification Preferences.

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Shipping Location

Location where physical products will be shipped. Click Edit Location to change.

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  1. When you're done making changes, click Update Profile.

Note: The above profile is the view for Software Coordinators. The options available in your profile may differ depending on your user type.



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Support – Terms of Use
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  • Document Information

    Published date: 2013-May-23
    ID: GS18144628

     

    Applies to:
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