AutoCAD Civil 3D Services & Support

How to request web support from Subscription Center

Scenario

As a Subscription Customer, you need to request one-on-one web support for installation, configuration and troubleshooting of your Autodesk products.

Solution

The fastest and easiest way to get support for your Autodesk software is our online self-help; however, Subscription Customers can also request one-on-one web support in Subscription Center.

Note: Phone support is also available under our flexible support options.

Follow the below steps to request web support from Subscription Center:

  1. Log into Subscription Center and click on Technical support from the main menu.
View Larger

  1. Under the Web Support section, click Create a Support Case to submit a new case. 

    Note: You can see existing support cases by clicking View Support Cases or View My Company's Support Requests.
View Larger

  1. Customer Service & Support will open in a new window.  Click on the Support Topic that best describes your issue.

    Note: Our Self-Help Resources available on the bottom of the screen, such as our online Knowledge Base and Support Forums, are available 24 x 7 and can help answer your questions immediately.
View Larger

  1. Fill in the required information (marked in red) related to your Product & System and Case Information.

    Note: The information required will vary depending on the chosen topic. Please provide as much information as you can so that we can provide the best possible support.
View Larger

  1. After providing all of the required information you can attach any necessary files by clicking Browse or if finished, click Submit.
View Larger


Phone Support

If you've purchased phone support with your subscription contract, you'll find the live support numbers under the My Phone Support section. 

View Larger


Did this page resolve your issue?
Give us your feedback at the top of the page


 
Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Did this page resolve your issue?
  • Translate This Page (Beta)

    Learn More about this translation beta.Page is machine translated. Learn More.

    Was this translation useful?

  • Document Information

    Published date: 2013-Apr-22
    ID: GS17998890

     

    Applies to:
    AutoCAD® 2014
    AutoCAD® 2013
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® Architecture 2014
    AutoCAD® Architecture 2013
    AutoCAD® Architecture 2012
    AutoCAD® Architecture 2011
    AutoCAD® Civil 3D® 2014
    AutoCAD® Civil 3D® 2013
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD Design Suite Premium 2014
    AutoCAD Design Suite Premium 2013
    Autodesk Design Suite Premium 2012
    Autodesk Design Suite Premium 2011
    AutoCAD Design Suite Standard 2014
    AutoCAD Design Suite Standard 2013
    Autodesk Design Suite Standard 2012
    Autodesk Design Suite Standard 2011
    AutoCAD Design Suite Ultimate 2014
    AutoCAD Design Suite Ultimate 2013
    Autodesk Design Suite Ultimate 2012
    Autodesk Design Suite Advanced 2011
    AutoCAD® ecscad 2014
    AutoCAD® ecscad 2013
    AutoCAD® ecscad 2012
    AutoCAD® ecscad 2011
    AutoCAD® Electrical 2014
    AutoCAD® Electrical 2013
    AutoCAD® Electrical 2012
    AutoCAD® Electrical 2011
    AutoCAD® Inventor LT™ Suite 2014
    AutoCAD® Inventor LT™ Suite 2013
    AutoCAD® Inventor LT™ Suite 2012
    AutoCAD® Inventor LT™ Suite 2011
    AutoCAD® Map 3D 2014
    AutoCAD® Map 3D 2013
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D Enterprise 2013
    AutoCAD® Map 3D Enterprise 2012
    AutoCAD® Mechanical 2014
    AutoCAD® Mechanical 2013
    AutoCAD® Mechanical 2012
    AutoCAD® Mechanical 2011
    AutoCAD® MEP 2014
    AutoCAD® MEP 2013
    AutoCAD® MEP 2012
    AutoCAD® MEP 2011
    AutoCAD® P&ID 2014
    AutoCAD® P&ID 2013
    AutoCAD® P&ID 2012
    AutoCAD® P&ID 2011
    AutoCAD® Raster Design 2014
    AutoCAD® Raster Design 2013
    AutoCAD® Raster Design 2012
    AutoCAD® Raster Design 2011
    AutoCAD® Revit® Architecture Suite 2013
    AutoCAD® Revit® Architecture Suite 2012
    AutoCAD® Revit® Architecture Suite 2011
    AutoCAD® Revit® MEP Suite 2013
    AutoCAD® Revit® MEP Suite 2012
    AutoCAD® Revit® MEP Suite 2011
    AutoCAD® Revit® Structure Suite 2013
    AutoCAD® Revit® Structure Suite 2012
    AutoCAD® Revit® Structure Suite 2011
    Autodesk® 3ds Max® 2014
    Autodesk® 3ds Max® 2013
    Autodesk® 3ds Max® 2012
    Autodesk® 3ds Max® 2011
    Autodesk® 3ds Max® Design 2014
    Autodesk® 3ds Max® Design 2013
    Autodesk® 3ds Max® Design 2012
    Autodesk® 3ds Max® Design 2011
    Autodesk® 3ds Max® Entertainment Creation Suite 2014
    Autodesk® 3ds Max® Entertainment Creation Suite 2013
    Autodesk® 3ds Max® Entertainment Creation Suite 2012
    Autodesk® 3ds Max® Entertainment Creation Suite 2011
    Autodesk® Alias® Automotive 2014
    Autodesk® Alias® Automotive 2013
    Autodesk® Alias® Automotive 2012
    Autodesk® Alias® Automotive 2011
    Autodesk Alias Design 2014
    Autodesk Alias Design 2013
    Autodesk Alias Design 2012
    Autodesk Alias Design 2011
    Autodesk Alias Surface 2014
    Autodesk Alias Surface 2013
    Autodesk Alias Surface 2012
    Autodesk Alias Surface 2011
    Autodesk Building Design Suite Premium 2014
    Autodesk Building Design Suite Premium 2013
    Autodesk Building Design Suite Premium 2012
    Autodesk Building Design Suite Standard 2014
    Autodesk Building Design Suite Standard 2013
    Autodesk Building Design Suite Standard 2012
    Autodesk Building Design Suite Ultimate 2014
    Autodesk Building Design Suite Ultimate 2013
    Autodesk Building Design Suite Ultimate 2012
    Autodesk Entertainment Creation Suite 2014
    Autodesk Entertainment Creation Suite 2013
    Autodesk Entertainment Creation Suite 2012
    Autodesk Factory Design Suite Premium 2014
    Autodesk Factory Design Suite Premium 2013
    Autodesk Factory Design Suite Premium 2012
    Autodesk Factory Design Suite Premium 2011
    Autodesk Factory Design Suite Standard 2014
    Autodesk Factory Design Suite Standard 2013
    Autodesk Factory Design Suite Standard 2012
    Autodesk Factory Design Suite Ultimate 2014
    Autodesk Factory Design Suite Ultimate 2013
    Autodesk Factory Design Suite Ultimate 2012
    Autodesk Factory Design Suite Advanced 2011
    Autodesk® Infrastructure Design Suite Premium 2014
    Autodesk® Infrastructure Design Suite Premium 2013
    Autodesk® Infrastructure Design Suite Premium 2012
    Autodesk® Infrastructure Design Suite Standard 2014
    Autodesk® Infrastructure Design Suite Standard 2013
    Autodesk® Infrastructure Design Suite Standard 2012
    Autodesk® Infrastructure Design Suite Ultimate 2014
    Autodesk® Infrastructure Design Suite Ultimate 2013
    Autodesk® Infrastructure Design Suite Ultimate 2012
    Autodesk Infrastructure Map Server 2014
    Autodesk Infrastructure Map Server 2013
    Autodesk Infrastructure Map Server 2012
    Autodesk® Infraworks 2014
    Autodesk® Infrastructure Modeler 2013
    Autodesk® Infrastructure Modeler 2012
    Autodesk® Inventor® 2014
    Autodesk® Inventor® 2013
    Autodesk® Inventor® 2012
    Autodesk® Inventor® 2011
    Autodesk® Inventor LT™ 2014
    Autodesk® Inventor LT™ 2013
    Autodesk® Inventor LT™ 2012
    Autodesk® Inventor LT™ 2011
    Autodesk® Inventor® Publisher 2014
    Autodesk® Inventor® Publisher 2013
    Autodesk® Inventor® Publisher 2012
    Autodesk® Inventor® Publisher 2011
    Autodesk® Maya® 2014
    Autodesk® Maya® 2013
    Autodesk® Maya® 2012
    Autodesk® Maya® 2011
    Autodesk® Maya® Entertainment Creation Suite Premium 2014
    Autodesk® Maya® Entertainment Creation Suite Premium 2013
    Autodesk® Maya® Entertainment Creation Suite Premium 2012
    Autodesk® Maya® Entertainment Creation Suite Standard 2014
    Autodesk® Maya® Entertainment Creation Suite Standard 2013
    Autodesk® Maya® Entertainment Creation Suite Standard 2012
    Autodesk® Maya® Entertainment Creation Suite 2011
    Autodesk® MotionBuilder 2014
    Autodesk® MotionBuilder 2013
    Autodesk® MotionBuilder 2012
    Autodesk® MotionBuilder 2011
    Autodesk® Mudbox™ 2014
    Autodesk® Mudbox™ 2013
    Autodesk® Mudbox™ 2012
    Autodesk® Mudbox™ 2011
    Autodesk® Navisworks® Manage 2014
    Autodesk® Navisworks® Manage 2013
    Autodesk® Navisworks® Manage 2012
    Autodesk® Navisworks® Manage 2011
    Autodesk® Navisworks® Simulate 2014
    Autodesk® Navisworks® Simulate 2013
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Plant Design Suite Premium 2014
    Autodesk® Plant Design Suite Premium 2013
    Autodesk® Plant Design Suite Premium 2012
    Autodesk® Plant Design Suite Premium 2011
    Autodesk® Plant Design Suite Standard 2014
    Autodesk® Plant Design Suite Standard 2013
    Autodesk® Plant Design Suite Standard 2012
    Autodesk® Plant Design Suite Ultimate 2014
    Autodesk® Plant Design Suite Ultimate 2013
    Autodesk® Plant Design Suite Ultimate 2012
    Autodesk® Plant Design Suite Advanced 2011
    Autodesk Quantity Takeoff 2013
    Autodesk Quantity Takeoff 2012
    Autodesk Quantity Takeoff 2011
    Autodesk® Revit® Architecture 2014
    Autodesk® Revit® Architecture 2013
    Autodesk® Revit® Architecture 2012
    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® MEP 2014
    Autodesk® Revit® MEP 2013
    Autodesk® Revit® MEP 2012
    Autodesk® Revit® MEP 2011
    Autodesk® Revit® Structure 2014
    Autodesk® Revit® Structure 2013
    Autodesk® Revit® Structure 2012
    Autodesk® Revit® Structure 2011
    Autodesk® Showcase™ 2014
    Autodesk® Showcase™ 2013
    Autodesk® Showcase™ 2012
    Autodesk® Showcase™ 2011
    Autodesk® Showcase™ Professional 2014
    Autodesk® Showcase™ Professional 2013
    Autodesk® Showcase™ Professional 2012
    Autodesk® Showcase™ Professional 2011
    Autodesk® Simulation CFD 2014
    Autodesk® Simulation CFD 2013
    CFdesign 2011
    Autodesk® Simulation CFD 2012
    Autodesk® Simulation Mechanical 2014
    Autodesk® Simulation Mechanical 2013
    Autodesk® Simulation Mechanical 2012
    Autodesk® Algor® Simulation MES 2011
    Autodesk® Simulation Moldflow Adviser Premium 2014
    Autodesk® Simulation Moldflow Adviser Premium 2013
    Autodesk® Moldflow® Adviser Manufacturing 2012
    Autodesk® Moldflow® Adviser Manufacturing 2011
    Autodesk® Simulation Moldflow Adviser Standard 2014
    Autodesk® Simulation Moldflow Adviser Standard 2013
    Autodesk® Moldflow® Adviser Design 2012
    Autodesk® Moldflow® Adviser Design 2011
    Autodesk® Simulation Moldflow Adviser Ultimate 2014
    Autodesk® Simulation Moldflow Adviser Ultimate 2013
    Autodesk® Moldflow® Adviser Advanced 2012
    Autodesk® Moldflow® Adviser Advanced 2011
    Autodesk® Simulation Moldflow Insight Premium 2014
    Autodesk® Simulation Moldflow Insight Premium 2013
    Autodesk® Moldflow® Insight Performance 2012
    Autodesk® Moldflow® Insight Performance 2011
    Autodesk® Simulation Moldflow Insight Standard 2014
    Autodesk® Simulation Moldflow Insight Standard 2013
    Autodesk® Moldflow® Insight Basic 2012
    Autodesk® Moldflow® Insight Basic 2011
    Autodesk® Simulation Moldflow Insight Ultimate 2014
    Autodesk® Simulation Moldflow Insight Ultimate 2013
    Autodesk® Moldflow® Insight Advanced 2012
    Autodesk® Moldflow® Insight Advanced 2011
    Autodesk® Simulation Moldflow Synergy 2014
    Autodesk® Simulation Moldflow Synergy 2013
    Autodesk® Moldflow® Synergy 2012
    Autodesk® Moldflow® Synergy 2011
    Autodesk® Smoke® 2013 for Mac OS® X
    Autodesk® Smoke® 2012 for Mac OS® X
    Autodesk® Smoke® 2011 for Mac OS® X
    Autodesk® Softimage® 2014
    Autodesk® Softimage® 2013
    Autodesk® Softimage® 2012
    Autodesk® Softimage® 2011
    Autodesk Softimage Entertainment Creation Suite 2013
    Autodesk Softimage Entertainment Creation Suite 2012
    Autodesk Softimage Entertainment Creation Suite 2011