Design & Creation Suites Support

How to find your request code

Scenario

You need to activate and register your Autodesk software and are asked to provide a request code.

Solution

When you activate your product, a request code is sent — along with your serial number, product key, and registration information — to Autodesk in order to create an activation code.  This activation code is then used to activate your product. 

If you activate your product online, this process occurs automatically; however, there may be cases when you will need to provide your request code, such as for manual (offline) activations.

Note: A valid serial number and product key are required in order to generate a request code.

There are two main locations where you can find your request code:

Product Activation Wizard

To find your request code:

  1. Launch the product you want to activate and the Activation Wizard will appear. Click Activate.
View Larger

  1. As long as you entered a Serial Number and Product Key during installation, your request code will appear at the top of the Activation Options screen as shown below.

    Note: The request code shown below is for example only and will not work if used.

    If you don't see a request code, you may be running your product in trial mode and will need to enter a valid serial number and product key, which you receive after purchasing a full product license.
View Larger


Registration Information

When you install your Autodesk product using a valid serial number and product key, an HTML file containing your request code and registration information will be saved on your computer, typically in one of the following locations:

For Windows Systems:
C:\ProgramData\Autodesk\Adlm\ProductNameVersion_USRegInfo.html

For Mac Systems:
/Library/Application Support/Autodesk/Adlm/ProductNameVersion_USRegInfo.html

Note: ProductNameVersion will vary depending on your product, operating system, release year and language. For instance, AutoCAD LT 2013 for Windows (English) will appear as ACDLT2013en, while AutoCAD for Mac 2013 (English) will appear as ACDMAC2013en.

View Larger




Did this page resolve your issue?
Give us your feedback at the top of the page



Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Did this page resolve your issue?
  • Translate This Page (Beta)

    Learn More about this translation beta.Page is machine translated. Learn More.

    Was this translation useful?

  • Document Information

    Published date: 2012-Jul-26
    ID: GS17978625

     

    Applies to:
    AutoCAD® 2013
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Architecture 2013
    AutoCAD® Architecture 2012
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Civil 3D® 2013
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD Design Suite Premium 2013
    Autodesk Design Suite Premium 2012
    Autodesk Design Suite Premium 2011
    AutoCAD Design Suite Standard 2013
    Autodesk Design Suite Standard 2012
    Autodesk Design Suite Standard 2011
    AutoCAD Design Suite Ultimate 2013
    Autodesk Design Suite Ultimate 2012
    Autodesk Design Suite Advanced 2011
    AutoCAD® ecscad 2013
    AutoCAD® ecscad 2012
    AutoCAD® ecscad 2011
    AutoCAD® ecscad 2010
    AutoCAD® Electrical 2013
    AutoCAD® Electrical 2012
    AutoCAD® Electrical 2011
    AutoCAD® Electrical 2010
    AutoCAD® 2013 for Mac®
    AutoCAD® 2012 for Mac®
    AutoCAD® 2011 for Mac®
    AutoCAD® Inventor LT™ Suite 2013
    AutoCAD® Inventor LT™ Suite 2012
    AutoCAD® Inventor LT™ Suite 2011
    AutoCAD® Inventor LT™ Suite 2010
    AutoCAD LT® 2013
    AutoCAD LT® 2012
    AutoCAD LT® 2011
    AutoCAD LT® 2010
    AutoCAD® Map 3D 2013
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Map 3D Enterprise 2013
    AutoCAD® Map 3D Enterprise 2012
    AutoCAD® Mechanical 2013
    AutoCAD® Mechanical 2012
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® MEP 2013
    AutoCAD® MEP 2012
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® P&ID 2013
    AutoCAD® P&ID 2012
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® Raster Design 2013
    AutoCAD® Raster Design 2012
    AutoCAD® Raster Design 2011
    AutoCAD® Raster Design 2010
    AutoCAD® Revit® Architecture Suite 2013
    AutoCAD® Revit® Architecture Suite 2012
    AutoCAD® Revit® Architecture Suite 2011
    AutoCAD® Revit® Architecture Suite 2010
    AutoCAD® Revit® MEP Suite 2013
    AutoCAD® Revit® MEP Suite 2012
    AutoCAD® Revit® MEP Suite 2011
    AutoCAD® Revit® MEP Suite 2010
    AutoCAD® Revit® Structure Suite 2013
    AutoCAD® Revit® Structure Suite 2012
    AutoCAD® Revit® Structure Suite 2011
    AutoCAD® Revit® Structure Suite 2010
    Autodesk® 3ds Max® 2013
    Autodesk® 3ds Max® 2012
    Autodesk® 3ds Max® 2011
    Autodesk® 3ds Max® 2010
    Autodesk® 3ds Max® Design 2013
    Autodesk® 3ds Max® Design 2012
    Autodesk® 3ds Max® Design 2011
    Autodesk® 3ds Max® Design 2010
    Autodesk® 3ds Max® Entertainment Creation Suite 2013
    Autodesk® 3ds Max® Entertainment Creation Suite 2012
    Autodesk® 3ds Max® Entertainment Creation Suite 2011
    Autodesk® 3ds Max® Entertainment Creation Suite 2010
    Autodesk® Alias® Automotive 2013
    Autodesk® Alias® Automotive 2012
    Autodesk® Alias® Automotive 2011
    Autodesk® Alias® Automotive 2010
    Autodesk Alias Design 2013
    Autodesk Alias Design 2012
    Autodesk Alias Design 2011
    Autodesk Alias Design 2010
    Autodesk Alias Surface 2013
    Autodesk Alias Surface 2012
    Autodesk Alias Surface 2011
    Autodesk Alias Surface 2010
    Autodesk Animation Academy 2011
    Autodesk Building Design Suite Premium 2013
    Autodesk Building Design Suite Premium 2012
    Autodesk Building Design Suite Standard 2013
    Autodesk Building Design Suite Standard 2012
    Autodesk Building Design Suite Ultimate 2013
    Autodesk Building Design Suite Ultimate 2012
    Autodesk® Design Academy 2013
    Autodesk® Design Academy 2012
    Autodesk® Design Academy 2011
    Autodesk® Design Academy 2010
    Autodesk DirectConnect NX 2011
    Autodesk Education Master Suite 2013
    Autodesk Education Master Suite 2012
    Autodesk Education Master Suite 2011
    Autodesk Entertainment Creation Suite 2013
    Autodesk Entertainment Creation Suite 2012
    Autodesk Factory Design Suite Premium 2013
    Autodesk Factory Design Suite Premium 2012
    Autodesk Factory Design Suite Premium 2011
    Autodesk Factory Design Suite Standard 2013
    Autodesk Factory Design Suite Standard 2012
    Autodesk Factory Design Suite Ultimate 2013
    Autodesk Factory Design Suite Ultimate 2012
    Autodesk Factory Design Suite Advanced 2011
    Autodesk® Infrastructure Design Suite Premium 2013
    Autodesk® Infrastructure Design Suite Premium 2012
    Autodesk® Infrastructure Design Suite Standard 2013
    Autodesk® Infrastructure Design Suite Standard 2012
    Autodesk® Infrastructure Design Suite Ultimate 2013
    Autodesk® Infrastructure Design Suite Ultimate 2012
    Autodesk Infrastructure Map Server 2013
    Autodesk Infrastructure Map Server 2012
    Autodesk® Infrastructure Modeler 2013
    Autodesk® Infrastructure Modeler 2012
    Autodesk® Inventor® 2013
    Autodesk® Inventor® 2012
    Autodesk® Inventor® 2011
    Autodesk® Inventor® 2010
    Autodesk® Inventor LT™ 2013
    Autodesk® Inventor LT™ 2012
    Autodesk® Inventor LT™ 2011
    Autodesk® Inventor LT™ 2010
    Autodesk® Inventor® Publisher 2013
    Autodesk® Inventor® Publisher 2012
    Autodesk® Inventor® Publisher 2011
    Autodesk® Maya® 2013
    Autodesk® Maya® 2012
    Autodesk® Maya® 2011
    Autodesk® Maya® 2010
    Autodesk® Maya® Entertainment Creation Suite Premium 2013
    Autodesk® Maya® Entertainment Creation Suite Premium 2012
    Autodesk® Maya® Entertainment Creation Suite Standard 2013
    Autodesk® Maya® Entertainment Creation Suite Standard 2012
    Autodesk® Maya® Entertainment Creation Suite 2011
    Autodesk® Maya® Entertainment Creation Suite 2010
    Autodesk Simulation Moldflow CAD Doctor 2013
    Autodesk Moldflow CAD Doctor 2011
    Autodesk Moldflow CAD Doctor 2010
    Autodesk Moldflow Design Link for CATIA V5 2011
    Autodesk Moldflow Design Link for CATIA V5 2010
    Autodesk Moldflow Design Link for Parasolid 2011
    Autodesk Moldflow Design Link for Parasolid 2010
    Autodesk Moldflow Design Link for Pro/ENGINEER 2011
    Autodesk Moldflow Design Link for Pro/ENGINEER 2010
    Autodesk® MotionBuilder 2013
    Autodesk® MotionBuilder 2012
    Autodesk® MotionBuilder 2011
    Autodesk® MotionBuilder 2010
    Autodesk® Mudbox™ 2013
    Autodesk® Mudbox™ 2012
    Autodesk® Mudbox™ 2011
    Autodesk® Mudbox™ 2010
    Autodesk® Navisworks® Manage 2013
    Autodesk® Navisworks® Manage 2012
    Autodesk® Navisworks® Manage 2011
    Autodesk® Navisworks® Manage 2010
    Autodesk® Navisworks® Simulate 2013
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Navisworks® Simulate 2010
    Autodesk® Plant Design Suite Premium 2013
    Autodesk® Plant Design Suite Premium 2012
    Autodesk® Plant Design Suite Premium 2011
    Autodesk® Plant Design Suite Ultimate 2013
    Autodesk® Plant Design Suite Ultimate 2012
    Autodesk® Plant Design Suite Advanced 2011
    Autodesk Quantity Takeoff 2013
    Autodesk Quantity Takeoff 2012
    Autodesk Quantity Takeoff 2011
    Autodesk Quantity Takeoff 2010
    Autodesk® Revit® Architecture 2013
    Autodesk® Revit® Architecture 2012
    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® Architecture 2010
    Autodesk® Revit® MEP 2013
    Autodesk® Revit® MEP 2012
    Autodesk® Revit® MEP 2011
    Autodesk® Revit® MEP 2010
    Autodesk® Revit® Structure 2013
    Autodesk® Revit® Structure 2012
    Autodesk® Revit® Structure 2011
    Autodesk® Revit® Structure 2010
    Autodesk® Showcase™ 2013
    Autodesk® Showcase™ 2012
    Autodesk® Showcase™ 2011
    Autodesk® Showcase™ 2010
    Autodesk® Showcase™ Professional 2013
    Autodesk® Showcase™ Professional 2011
    Autodesk® Showcase™ Professional 2010
    Autodesk® Simulation Mechanical 2013
    Autodesk® Simulation Mechanical 2012
    Autodesk® Algor® Simulation MES 2011
    Autodesk® Algor® Simulation MES 2010
    Autodesk® Simulation Moldflow Adviser Premium 2013
    Autodesk® Moldflow® Adviser Manufacturing 2012
    Autodesk® Moldflow® Adviser Manufacturing 2011
    Autodesk® Moldflow® Adviser Manufacturing 2010
    Autodesk® Simulation Moldflow Adviser Standard 2013
    Autodesk® Moldflow® Adviser Design 2012
    Autodesk® Moldflow® Adviser Design 2011
    Autodesk® Moldflow® Adviser Design 2010
    Autodesk® Simulation Moldflow Adviser Ultimate 2013
    Autodesk® Moldflow® Adviser Advanced 2012
    Autodesk® Moldflow® Adviser Advanced 2011
    Autodesk® Moldflow® Adviser Advanced 2010
    Autodesk® Simulation Moldflow Insight Premium 2013
    Autodesk® Moldflow® Insight Performance 2012
    Autodesk® Moldflow® Insight Performance 2011
    Autodesk® Moldflow® Insight Performance 2010
    Autodesk® Simulation Moldflow Insight Standard 2013
    Autodesk® Moldflow® Insight Basic 2012
    Autodesk® Moldflow® Insight Basic 2011
    Autodesk® Moldflow® Insight Basic 2010
    Autodesk® Simulation Moldflow Insight Ultimate 2013
    Autodesk® Moldflow® Insight Advanced 2012
    Autodesk® Moldflow® Insight Advanced 2011
    Autodesk® Moldflow® Insight Advanced 2010
    Autodesk® Simulation Moldflow Synergy 2013
    Autodesk® Moldflow® Synergy 2012
    Autodesk® Moldflow® Synergy 2011
    Autodesk® Moldflow® Synergy 2010
    Autodesk® SketchBook® Designer 2013
    Autodesk® SketchBook® Designer 2012
    Autodesk® SketchBook® Designer 2011
    Autodesk® Smoke® 2013 for Mac OS® X
    Autodesk® Smoke® 2012 for Mac OS® X
    Autodesk® Smoke® 2011 for Mac OS® X
    Autodesk® Softimage® 2013
    Autodesk® Softimage® 2012
    Autodesk® Softimage® 2011
    Autodesk® Softimage® 2010
    Autodesk Softimage Entertainment Creation Suite 2013
    Autodesk Softimage Entertainment Creation Suite 2012
    Autodesk Softimage Entertainment Creation Suite 2011
    Autodesk Softimage Entertainment Creation Suite 2010
    mental ray Standalone 2014
    mental ray Standalone 2013
    mental ray Standalone 2012
    mental ray Standalone 2011