Autodesk Robot Structural Analysis Professional Services & Support

Unable to activate product due to "Error 10: Activation Limit Reached" error

Issue

When trying to activate your Autodesk product you receive the following error message:

Activation Limit Reached

You have already activated your product on the maximum number of computers permitted by your license.

If you would like an Autodesk customer service agent to manually review your activation history, please complete a Customer Service Request.

(Error: 10)

Solution

As stated in the message, this error indicates that you are attempting to activate your Autodesk product on more computers than is allowed by your license. Stand-alone licenses may be installed and activated on a maximum of two computers; consult your End User License Agreement (EULA) or Home Use License Agreement (Subscription customers only) for details and restrictions.

Try to determine if your license was previously activated without your knowledge. Also, imaging software such as Norton Ghost—sometimes used to copy and deploy Autodesk products over a network—can also copy activation information which will trigger this error message. If you are trying to deploy your Autodesk software to multiple computers on a network, we recommend using the "Create Deployment" functionality in the Autodesk product installer rather than using 3rd-party cloning applications.

If you are installing a Stand-alone Autodesk product on a new machine and the old machine is still functioning, you can opt to transfer a license from one machine to another using either the License Transfer Utility (2010 products and later) or the Portable License Utility (2009 products and older). Please refer to the following solutions for more information on these methods:

How to transfer stand-alone licenses in Autodesk products (video)

What is the Portable License Utility?

If these methods fail or you otherwise require assistance with your activation, you may submit a request for help using the online License Registration and Activation Assistance Form.

Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2011-Oct-27
    ID: TS17905584

     

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