Autodesk 360 FAQsScenarioYou have general questions about Autodesk 360 and would like to learn more. What is Autodesk 360?Autodesk® 360 is a cloud computing platform that provides a broad set of features, cloud services and products that can help you improve the way you design, visualize, simulate, and share your work with others anytime, anywhere.
What are the benefits and features of Autodesk 360?Anyone can create a free Autodesk 360 account by visiting http://360.autodesk.com to begin benefiting from the core set of features offered through the Autodesk 360 platform, including: - 5GB of document storage per account
- A collaboration workspace within Autodesk 360
- The ability to view, edit and share files with others
- Free mobile apps, including:
- Autodesk 360 Mobile
- AutoCAD WS
- ForceEffect
- ForceEffect Motion
- Limited time free trial of Autodesk 360 Rendering
What is the advantage for Autodesk Subscription customers? Autodesk Subscription Customers get even more Autodesk 360 cloud benefits, including: - Increase in cloud storage from 5GB to 25GB per seat on Subscription
- Access to certain Autodesk 360 cloud services:
- Autodesk 360 Rendering
- Autodesk 360 Optimization for Inventor
- Autodesk 360 Energy Analysis for Revit
- Autodesk 360 Structural Analysis for Revit
- Autodesk 360 Infrastructure Modeler
- Green Building Studio
- Cloud Credits for use with Autodesk 360 cloud services (see chart below):
Specific Allotment of Cloud Credits | Product/Suite | Annual | | All Suite Levels (Subscription) | 100 | | Point Products (Subscription) | 100 | | LT Point Products | NA | | Autodesk ® ® 360 (baseline) | NA | | Standalone Service | Depends On Service | | NFR Licenses | 2500 | | Trial (Min Value) | 75 |
What are cloud credits?Cloud credits are the unit of measurement required to perform certain tasks, such as creating a rendering or running a simulation, in Autodesk ® 360. For more information, read our Autodesk 360 Cloud Credits FAQs.
How do I access my Autodesk 360 benefits?Sign in to Autodesk 360 to access your documents anytime, anywhere by going to https://360.autodesk.com. Click Sign in if you already have an Autodesk ID and Password or create a new account by clicking Create Account.
Can I access Autodesk cloud services through Subscription Center? No. Autodesk cloud services cannot be accessed through the Autodesk Subscription Center. You can sign in to Autodesk 360 storage at http://360.autodesk.com using the same Autodesk ID and password you use to sign in to Subscription Center. For the access points to other Autodesk cloud services, please see the previous question/answer above.
How do I enable my Autodesk 360 Subscription benefits?To enable your Autodesk 360 Subscription benefits you will need to link your account with your Subscription by choosing one of the following two options:
Option 1 - In-Product Launch an Autodesk product and click Sign In from the upper-right corner of the screen. Enter your Autodesk ID or email address and password. |
Option 2 - Autodesk 360 Account - Sign into your Autodesk 360 account and click Enable under Your 360 Benefits.
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- Enter a serial number for a product currently on Subscription and click Submit.
Note: You can find your serial number by clicking the arrow by the Help icon in the upper-right corner of your product's top toolbar and then selecting About.
Where can I see how much storage and/or how many cloud credits I have used?You can see how much storage and how many cloud credits you have used by signing into your account at http://accounts.autodesk.com. Your usage will appear under the Autodesk® 360 Products and Services section.
Is Autodesk 360 secure?Autodesk 360 is built on a reliable, protected technology infrastructure specifically built just for cloud computing to provide individuals and companies with the level of features and services you need when you need them – securely – and to protect your data while it’s stored in the cloud and while it is in transit. For more information, read our Autodesk 360 Security Overview.
Where can I find additional information about Autodesk 360?You can find additional information, including videos describing Autodesk Cloud services, at www.autodesk.com/360
Where can I find help for Autodesk cloud services?Check out the Autodesk 360 Support Center, which has a lot of helpful links and great information on cloud services. Also, online help can be accessed within the interface of each Autodesk cloud service.
Support – Terms of UseAUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. | 
