Autodesk 3ds Max Services & Support

Top 5 things you can check to conquer sign in issues

Scenario

As a Subscription Customer, you are having problems signing into Subscription Center or you often have to reset your password in order to gain access.

Solution

Below are the top 5 things you can check to conquer any problems you are having signing in to Subscription Center.

  1. Check your ID – Please remember that Subscription Center uses the same Autodesk ID (user ID) and password as Autodesk Labs, Discussion Groups, Registration & Activation and many other communities.
    If you use any of these other Autodesk resources, try using this sign in information in Subscription Center.
  2. Confirm your ID – Some of our customers have multiple logins to Subscription Center that can become mixed up. Make sure you’re using the Autodesk ID that is associated with the account & role you’re trying to access.
  3. Clear your cache – Occasionally something clogs up your browser and it prevents you from signing in. Try clearing your browser’s cache and cookies and attempt to sign in again.
  4. Close and reopen your browser - After clearing the cache and browsing data, some internet browsers need a restart for the changes to be effective.
  5. Try a different browser – We’re continuously working on improving your Subscription Center experience, so sometimes when we’re tweaking settings the site is temporarily incompatible with some of the newer browsers. Try using Firefox 6 or IE 7.
Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2012-Apr-06
    ID: GS17887700

     

    Applies to:
    AutoCAD® 2012
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    Autodesk Design Suite Premium 2012
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    AutoCAD Revit MEP Suite 2009
    AutoCAD® Revit® Structure Suite 2012
    AutoCAD® Revit® Structure Suite 2011
    AutoCAD® Revit® Structure Suite 2010
    AutoCAD Revit Structure Suite 2009
    Autodesk® 3ds Max® 2012
    Autodesk® 3ds Max® 2011
    Autodesk® 3ds Max® 2010
    Autodesk® 3ds Max® 2009
    Autodesk® 3ds Max® Design 2012
    Autodesk® 3ds Max® Design 2011
    Autodesk® 3ds Max® Design 2010
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    Autodesk® Alias® Automotive 2012
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    Autodesk® AliasStudio™ 2009
    Autodesk Alias Design 2012
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    Autodesk Alias Surface 2012
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    Autodesk Animation Academy 2011
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    Autodesk DirectConnect NX 2011
    Autodesk Education Master Suite 2011
    Autodesk Education Suite for Entertainment Creation 2011
    Autodesk Factory Design Suite Premium 2012
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    Autodesk Factory Design Suite Standard 2012
    Autodesk Factory Design Suite Ultimate 2012
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    Autodesk Infrastructure Map Server 2012
    Autodesk® Infrastructure Modeler 2012
    Autodesk® Inventor® 2012
    Autodesk® Inventor® 2011
    Autodesk® Inventor® 2010
    Autodesk® Inventor™ 2009
    Autodesk® Inventor LT™ 2012
    Autodesk® Inventor LT™ 2011
    Autodesk® Inventor LT™ 2010
    Autodesk® Inventor® Publisher 2012
    Autodesk® Inventor® Publisher 2011
    Autodesk® Maya® 2012
    Autodesk® Maya® 2011
    Autodesk® Maya® 2010
    Autodesk® Maya® 2009
    Autodesk® Maya® Entertainment Creation Suite Premium 2012
    Autodesk® Maya® Entertainment Creation Suite Standard 2012
    Autodesk® Maya® Entertainment Creation Suite 2011
    Autodesk® Maya® Entertainment Creation Suite 2010
    Autodesk Moldflow CAD Doctor 2011
    Autodesk Moldflow CAD Doctor 2010
    Autodesk Moldflow Design Link for CATIA V5 2011
    Autodesk Moldflow Design Link for CATIA V5 2010
    Autodesk Moldflow Design Link for Parasolid 2011
    Autodesk Moldflow Design Link for Parasolid 2010
    Autodesk Moldflow Design Link for Pro/ENGINEER 2011
    Autodesk Moldflow Design Link for Pro/ENGINEER 2010
    Autodesk® MotionBuilder 2012
    Autodesk® MotionBuilder 2011
    Autodesk® MotionBuilder 2010
    Autodesk® MotionBuilder 2009
    Autodesk® Mudbox™ 2012
    Autodesk® Mudbox™ 2011
    Autodesk® Mudbox™ 2010
    Autodesk® Mudbox™ 2009
    Autodesk® Navisworks® Manage 2012
    Autodesk® Navisworks® Manage 2011
    Autodesk® Navisworks® Manage 2010
    Autodesk® NavisWorks® Manage 2009
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Navisworks® Simulate 2010
    Autodesk® NavisWorks® Simulate 2009
    Autodesk® Opticore® Studio Professional 2010
    Autodesk® Plant Design Suite Premium 2012
    Autodesk® Plant Design Suite Premium 2011
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    Autodesk® Plant Design Suite Ultimate 2012
    Autodesk® Plant Design Suite Advanced 2011
    Autodesk Product Design Suite Premium 2012
    Autodesk Product Design Suite Standard 2012
    Autodesk Product Design Suite Ultimate 2012
    Autodesk Quantity Takeoff 2012
    Autodesk Quantity Takeoff 2011
    Autodesk Quantity Takeoff 2010
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    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® Architecture 2010
    Revit® Architecture 2009
    Autodesk® Revit® Structure 2012
    Autodesk® Revit® Structure 2011
    Autodesk® Revit® Structure 2010
    Revit® Structure 2009
    Autodesk® Showcase™ 2012
    Autodesk® Showcase™ 2011
    Autodesk® Showcase™ 2010
    Autodesk Showcase™ 2009
    Autodesk® Simulation Mechanical 2012
    Autodesk® Algor® Simulation MES 2011
    Autodesk® Algor® Simulation MES 2010
    Autodesk® Moldflow® Adviser Manufacturing 2012
    Autodesk® Moldflow® Adviser Manufacturing 2011
    Autodesk® Moldflow® Adviser Manufacturing 2010
    Autodesk® Moldflow® Adviser Design 2012
    Autodesk® Moldflow® Adviser Design 2011
    Autodesk® Moldflow® Adviser Design 2010
    Autodesk® Moldflow® Adviser Advanced 2012
    Autodesk® Moldflow® Adviser Advanced 2011
    Autodesk® Moldflow® Adviser Advanced 2010
    Autodesk® Moldflow® Insight Performance 2012
    Autodesk® Moldflow® Insight Performance 2011
    Autodesk® Moldflow® Insight Performance 2010
    Autodesk® Moldflow® Insight Basic 2012
    Autodesk® Moldflow® Insight Basic 2011
    Autodesk® Moldflow® Insight Basic 2010
    Autodesk® Moldflow® Insight Advanced 2012
    Autodesk® Moldflow® Insight Advanced 2011
    Autodesk® Moldflow® Insight Advanced 2010
    Autodesk® Moldflow® Synergy 2012
    Autodesk® Moldflow® Synergy 2011
    Autodesk® Moldflow® Synergy 2010
    Autodesk® SketchBook® Designer 2012
    Autodesk® SketchBook® Designer 2011
    Autodesk® Smoke® 2012 for Mac OS® X
    Autodesk® Smoke® 2011 for Mac OS® X
    Autodesk® Softimage® 2012
    Autodesk® Softimage® 2011
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    Autodesk Softimage Entertainment Creation Suite 2011
    Autodesk Softimage Entertainment Creation Suite 2010
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