Autodesk AutoCAD Services & Support

Autodesk Account FAQ

Creating an Autodesk ID is your key to accessing several Autodesk websites from one single account.  View our most frequently asked questions below.

What is an Autodesk ID?

Your Autodesk ID is a single sign in account that enables you to use the same user ID and password to access multiple Autodesk websites, such as Product Registration, Subscription Center and our Education Community.

Which websites can I access with my Autodesk ID?

 You can access the following websites with your Autodesk ID:

* Access to this website requires a current Autodesk® Subscription contract.

How do I create an Autodesk ID?

To create your Autodesk ID, go to the Autodesk Account Sign In page, click Create an Account and follow the on-screen instructions.

View Larger

I can’t remember my Autodesk ID

If you have forgotten your Autodesk ID, you can sign in using the e-mail address you provided during your initial sign up. You will see your User ID under Account Information.

I forgot my Autodesk ID and e-mail used to create my account

If you forgot your Autodesk ID and you do not know the e-mail address associated with your account, you will have to create a new Autodesk Sign-In Account. You will not be able to access any of the data that was previously saved under your former profile.


I forgot my password

To reset your password, go to the Autodesk Account Sign In page and click Forgot Your Password?

View Larger


Enter your Autodesk ID or e-mail address and click Continue. You'll receive an email with instructions to reset your password.
View Larger

Note: Your new password must contain 8-12 characters and at least 1 number and 1 letter.

I tried to reset my password but haven’t received an e-mail

Some e-mail programs will automatically filter our confirmation e-mails, so please check your Spam or Junk mail folders.

How do I change my account information?

You can change your account information by signing into your Autodesk Account.  Click on Edit Profile to change your contact or professional information or click Edit Account Info to change your name, email address, language or password.

View Larger

What are the character requirements for my Autodesk ID?

Your Autodesk ID must contain at least 6 characters.

Passwords must be 8-12 characters and must contain at least 1 letter and 1 number.

How can I get additional help if I can’t resolve my sign-in issues?

Contact Us to request additional help with your account.



Did this page resolve your issue?
Give us your feedback at the top of the page


 
Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Did this page resolve your issue?
  • Translate This Page (Beta)

    Learn More about this translation beta.Page is machine translated. Learn More.

    Was this translation useful?

  • Document Information

    Published date: 2013-Mar-20
    ID: GS17837889

     

    Applies to:
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Architecture 2012
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    Autodesk Design Suite Premium 2012
    Autodesk Design Suite Premium 2011
    Autodesk Design Suite Standard 2012
    Autodesk Design Suite Standard 2011
    Autodesk Design Suite Ultimate 2012
    Autodesk Design Suite Advanced 2011
    AutoCAD® ecscad 2012
    AutoCAD® ecscad 2011
    AutoCAD® ecscad 2010
    AutoCAD® Electrical 2012
    AutoCAD® Electrical 2011
    AutoCAD® Electrical 2010
    AutoCAD® Inventor LT™ Suite 2011
    AutoCAD® Inventor LT™ Suite 2010
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Map 3D Enterprise 2013
    AutoCAD® Map 3D Enterprise 2012
    AutoCAD® Mechanical 2012
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® MEP 2012
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® P&ID 2012
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® Raster Design 2012
    AutoCAD® Raster Design 2011
    AutoCAD® Raster Design 2010
    AutoCAD® Revit® Architecture Suite 2012
    AutoCAD® Revit® Architecture Suite 2011
    AutoCAD® Revit® Architecture Suite 2010
    AutoCAD® Revit® MEP Suite 2012
    AutoCAD® Revit® MEP Suite 2011
    AutoCAD® Revit® MEP Suite 2010
    AutoCAD® Revit® Structure Suite 2012
    AutoCAD® Revit® Structure Suite 2011
    AutoCAD® Revit® Structure Suite 2010
    Autodesk® 3ds Max® 2012
    Autodesk® 3ds Max® 2011
    Autodesk® 3ds Max® 2010
    Autodesk® 3ds Max® Design 2012
    Autodesk® 3ds Max® Design 2011
    Autodesk® 3ds Max® Design 2010
    Autodesk® 3ds Max® Entertainment Creation Suite 2011
    Autodesk® 3ds Max® Entertainment Creation Suite 2010
    Autodesk® Alias® Automotive 2012
    Autodesk® Alias® Automotive 2011
    Autodesk® Alias® Automotive 2010
    Autodesk Alias Design 2012
    Autodesk Alias Design 2011
    Autodesk Alias Design 2010
    Autodesk Alias Surface 2012
    Autodesk Alias Surface 2011
    Autodesk Alias Surface 2010
    Autodesk Animation Academy 2011
    Autodesk Building Design Suite Premium 2012
    Autodesk Building Design Suite Standard 2012
    Autodesk Building Design Suite Ultimate 2012
    Autodesk® Design Academy 2011
    Autodesk® Design Academy 2010
    Autodesk DirectConnect NX 2011
    Autodesk Education Master Suite 2011
    Autodesk Entertainment Creation Suite 2012
    Autodesk Factory Design Suite Premium 2012
    Autodesk Factory Design Suite Premium 2011
    Autodesk Factory Design Suite Standard 2012
    Autodesk Factory Design Suite Ultimate 2012
    Autodesk Factory Design Suite Advanced 2011
    Autodesk® Infrastructure Design Suite Premium 2012
    Autodesk® Infrastructure Design Suite Standard 2012
    Autodesk® Infrastructure Design Suite Ultimate 2012
    Autodesk Infrastructure Map Server 2012
    Autodesk® Infrastructure Modeler 2012
    Autodesk® Inventor® 2012
    Autodesk® Inventor® 2011
    Autodesk® Inventor® 2010
    Autodesk® Inventor LT™ 2012
    Autodesk® Inventor LT™ 2011
    Autodesk® Inventor LT™ 2010
    Autodesk® Inventor® Publisher 2012
    Autodesk® Inventor® Publisher 2011
    Autodesk® Maya® 2012
    Autodesk® Maya® 2011
    Autodesk® Maya® 2010
    Autodesk® Maya® Entertainment Creation Suite Premium 2012
    Autodesk® Maya® Entertainment Creation Suite Standard 2012
    Autodesk® Maya® Entertainment Creation Suite 2011
    Autodesk® Maya® Entertainment Creation Suite 2010
    Autodesk Moldflow CAD Doctor 2011
    Autodesk Moldflow CAD Doctor 2010
    Autodesk Moldflow Design Link for CATIA V5 2011
    Autodesk Moldflow Design Link for CATIA V5 2010
    Autodesk Moldflow Design Link for Parasolid 2011
    Autodesk Moldflow Design Link for Parasolid 2010
    Autodesk Moldflow Design Link for Pro/ENGINEER 2011
    Autodesk Moldflow Design Link for Pro/ENGINEER 2010
    Autodesk® MotionBuilder 2012
    Autodesk® MotionBuilder 2011
    Autodesk® MotionBuilder 2010
    Autodesk® Mudbox™ 2012
    Autodesk® Mudbox™ 2011
    Autodesk® Mudbox™ 2010
    Autodesk® Navisworks® Manage 2012
    Autodesk® Navisworks® Manage 2011
    Autodesk® Navisworks® Manage 2010
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Navisworks® Simulate 2010
    Autodesk® Opticore® Studio Professional 2010
    Autodesk® Plant Design Suite Premium 2012
    Autodesk® Plant Design Suite Premium 2011
    Autodesk® Plant Design Suite Standard 2012
    Autodesk® Plant Design Suite Ultimate 2012
    Autodesk® Plant Design Suite Advanced 2011
    Autodesk Quantity Takeoff 2012
    Autodesk Quantity Takeoff 2011
    Autodesk Quantity Takeoff 2010
    Autodesk® Revit® Architecture 2012
    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® Architecture 2010
    Autodesk® Revit® MEP 2012
    Autodesk® Revit® MEP 2011
    Autodesk® Revit® MEP 2010
    Autodesk® Revit® Structure 2012
    Autodesk® Revit® Structure 2011
    Autodesk® Revit® Structure 2010
    Autodesk Robot Structural Analysis 2012
    Autodesk Robot Structural Analysis 2011
    Autodesk Robot Structural Analysis 2010
    Autodesk Robot Structural Analysis Professional 2012
    Autodesk Robot Structural Analysis Professional 2011
    Autodesk Robot Structural Analysis Professional 2010
    Autodesk® Showcase™ 2012
    Autodesk® Showcase™ 2011
    Autodesk® Showcase™ 2010
    Autodesk® Showcase™ Professional 2011
    Autodesk® Showcase™ Professional 2010
    Autodesk® Simulation Mechanical 2012
    Autodesk® Algor® Simulation MES 2011
    Autodesk® Algor® Simulation MES 2010
    Autodesk® Moldflow® Adviser Manufacturing 2012
    Autodesk® Moldflow® Adviser Manufacturing 2011
    Autodesk® Moldflow® Adviser Manufacturing 2010
    Autodesk® Moldflow® Adviser Design 2012
    Autodesk® Moldflow® Adviser Design 2011
    Autodesk® Moldflow® Adviser Design 2010
    Autodesk® Moldflow® Adviser Advanced 2012
    Autodesk® Moldflow® Adviser Advanced 2011
    Autodesk® Moldflow® Adviser Advanced 2010
    Autodesk® Moldflow® Insight Performance 2012
    Autodesk® Moldflow® Insight Performance 2011
    Autodesk® Moldflow® Insight Performance 2010
    Autodesk® Moldflow® Insight Basic 2012
    Autodesk® Moldflow® Insight Basic 2011
    Autodesk® Moldflow® Insight Basic 2010
    Autodesk® Moldflow® Insight Advanced 2012
    Autodesk® Moldflow® Insight Advanced 2011
    Autodesk® Moldflow® Insight Advanced 2010
    Autodesk® Moldflow® Synergy 2012
    Autodesk® Moldflow® Synergy 2011
    Autodesk® Moldflow® Synergy 2010
    Autodesk® SketchBook® Designer 2012
    Autodesk® SketchBook® Designer 2011
    Autodesk® Smoke® 2012 for Mac OS® X
    Autodesk® Smoke® 2011 for Mac OS® X
    Autodesk® Softimage® 2012
    Autodesk® Softimage® 2011
    Autodesk® Softimage® 2010
    Autodesk Softimage Entertainment Creation Suite 2011
    Autodesk Softimage Entertainment Creation Suite 2010
    mental ray Standalone 2014
    mental ray Standalone 2013
    mental ray Standalone 2012
    mental ray Standalone 2011