Autodesk Maya Services & Support

How to request product media from Subscription Center

Scenario

You are a Subscription Customer and would like to request a physical copy of your Autodesk software.

Solution

As a Software Coordinator or Contract Manager, you can request physical media (e.g., CD, DVD, or USB—depending on the product) for the most current version of the products you have licensed on Subscription, directly from Subscription Center.

Note: If you need to request physical media for a previous version (up to three releases back), follow the instructions for requesting Autodesk product media.

To request physical media for the most current product version:

  1. Log into Subscription Center, and click Get Your Upgrade in the center of the page.
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  1. Under Related Information on the left menu, click Request Media for:

    Note: If you have multiple subscription accounts, choose the one containing the product you would like to request physical media for.
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  1. On the Boxed Shipment Request page, select the Product, Language and Quantity you would like to have shipped. Click Save Quanitity and then Continue.
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  1. Select the most appropriate Reason from the drop down and click Save Reason.

    Enter the Address where you would like to have your physical media shipped. Click Save Changes and Continue.
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  1. Review the information and click Submit Request.
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After submitting you'll receive a confirmation via email.

Note: Shipping will take approximately three weeks.



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Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2013-Mar-15
    ID: GS16845017

     

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