Autodesk Smoke Services & Support

License was not obtained: error 20

Problem

Smoke does not start and the error console displays messages similar to the following:
Jan 25 20:23:32 : Smoke: License was not obtained: Tried Smoke 2011 (776C1 2011.0.0.F), error 20

Workaround

The first workaround to this issue is to set the language of your Mac OS X system to English.
Perform the following tasks to set the language to English:

  1. Open System Preferences.
  2. Click Language & Text.
  3. Drag English to the top of the language list.
  4. Restart your Mac.

If the error still persists, try the following procedure:

  1. Open the Terminal app from the Applications > Utilities folder.
  2. Type the following command:
    sudo mv /Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_* /usr/tmp
  3. Enter your password when prompted.
  4. Restart Smoke.
  5. The application will go through the activation process again and should recognize the existing license and use it.

If the second procedure still does not solve this issue, completely uninstall all Autodesk applications from your Mac, and reinstall them.


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  • Document Information

    Published date: 2012-Sep-20
    ID: TS16323165

     

    Applies to:
    Autodesk® Smoke® 2013 for Mac OS® X
    Autodesk® Smoke® 2012 for Mac OS® X
    Autodesk® Smoke® 2011 for Mac OS® X