Autodesk AutoCAD Services & Support

File navigation dialogs freeze in Windows 7

Issue

You are running AutoCAD (or an AutoCAD-based vertical product) in Windows 7 and you have used a command that invokes an AutoCAD file navigation dialog, e.g., Open, Save, ImageAttach, etc. Your system immediately locks up requiring a hard reset of the computer.

Solution

This issue is caused by the default driver that shipped with Windows 7 for the NVIDIA® video card. Updating your Windows 7 system to the latest certified driver resolves this problem. Refer to the Graphics Hardware List for a list of certified drivers for your video card:

http://www.autodesk.com/autocad-graphicscard

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  • Document Information

    Published date: 2011-Feb-09
    ID: TS16314279

     

    Applies to:
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Civil 2011
    AutoCAD® Civil 2010
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® ecscad 2011
    AutoCAD® ecscad 2010
    AutoCAD® Electrical 2011
    AutoCAD® Electrical 2010
    AutoCAD LT® 2011
    AutoCAD LT® 2010
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® Plant 3D 2011
    AutoCAD® Plant 3D 2010
    AutoCAD® Raster Design 2011
    AutoCAD® Raster Design 2010