AutoCAD for Mac Services & Support

2011: AutoCAD for Mac won't run on hard drive with "Mac OS Extended (Case-sensitive, Journaled)" format

Issue

AutoCAD 2011 for Mac fails to launch and you see the following error messages in the console:

The domain/default pair of (/Applications/Autodesk/AutoCAD 2011/AutoCAD.app/Contents/info, company) does not exist

The domain/default pair of (/Applications/Autodesk/AutoCAD 2011/AutoCAD.app/Contents/info, CFBundleName) does not exist

There is no file: /Applications/Autodesk/AutoCAD 2011/AutoCAD.app/Contents/info but there is: /Applications/Autodesk/AutoCAD 2011/AutoCAD.app/Contents/Info.plist "

Solution

The default file format for Leopard (10.5.x) and Snow Leopard (10.6.x) is "Journaled HFS+", i.e. "Mac OS Extended (Journaled)", and is the only file system format on which AutoCAD for Mac can be run.

The following formats are not supported and will cause launch failure of AutoCAD for Mac:

  • Mac OS Extended (Case-sensitive, Journaled)
  • Mac OS Extended (Case-sensitive)
  • Mac OS Extended

The workaround for this issue is to reformat the hard drive as “Mac OS Extended (Journaled)” and then reinstall Mac OS X and AutoCAD 2011 for Mac.

Determining your file system format:

In a Finder window, right-click on the primary hard drive and select "Get Info":

In the dialog, look for the Format information:

Any format other than "Mac OS Extended (Journaled)" is not a supported file format.


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  • Document Information

    Published date: 2011-Jan-07
    ID: TS16158903

     

    Applies to:
    AutoCAD® 2011 for Mac®