Autodesk AutoCAD Services & Support

Blue Screen on Startup when using Nvidia Graphics Card Version 197.85

Issue

You may experience a "blue screen of death" crash when starting a machine when the 3GB switch is enabled on a Windows XP 32 bit operating system using the NVidia graphics card driver version 197.85

The following graphics cards may be affected:

Quadro FX series:
FX 570, FX 5800, FX 580, FX 370, FX 3500, FX 1800, FX 3800, FX 550, FX 350, FX 560, FX 5500, FX 380, FX 4500 X2, CX, FX 540, FX 4700 X2, FX 4600, FX 4000, FX 1500, FX 3400/4400, FX 370 Low Profile, FX 3450, FX 4500, FX 5600, FX 1400, FX 3700, FX 4800, FX 1700

Quadro NVS series:
NVS 295, NVS 450, NVS 440, NVS 420, NVS 290, NVS 285

Quadro Blade/Embedded Graphics Board series:
Quadro FX 770M, Quadro FX 560M, Quadro FX 370M, Quadro FX 1600M, Quadro FX 3600M, Quadro NVS 120M.

Solution

Disabling the 3GB switch on a Windows XP 32 bit operating system using one of the graphic cards listed above and the NVidia graphics card driver version 197.85 will prevent the crash from occurring. 

Information regarding the 3GB Switch 

NVidia is aware of the problem and is investigating

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  • Document Information

    Published date: 2011-May-26
    ID: TS15178992

     

    Applies to:
    AutoCAD® 2011
    AutoCAD® Architecture 2011
    AutoCAD® Civil 3D® 2011
    AutoCAD® Map 3D 2011
    AutoCAD® Mechanical 2011
    Autodesk® 3ds Max® 2011
    Autodesk Alias Design 2011
    Autodesk® Inventor® 2011
    Autodesk® Maya® 2011
    Autodesk® Navisworks® Manage 2011
    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® MEP 2011
    Autodesk® Revit® Structure 2011
    Autodesk® Moldflow® Adviser Advanced 2011
    Autodesk® Vault 2011