Autodesk AutoCAD Services & Support

AutoCAD splash screen starts up and then closes (Network)

Issue

When running the software,  it becomes unresponsive and freezes your computer. When you restart the computer and you try to restart AutoCAD, the splash screen starts up and then closes down with no apparent error message.

Solution

For a network version of AutoCAD,  you will need to delete the following file:

     CascadeInfo.cas.

When you restart AutoCAD, it will re-create this file.  This file is located in the following directory:

Windows Vista/Windows 7
C:\ProgramData\Autodesk\ADLM

Windows XP
C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM

If you experience this issue and you have a Standalone version of AutoCAD, please refer to TS15176093.

For more information on CascadeInfo.cas, please refer to TS13894457.

 

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  • Document Information

    Published date: 2010-Jun-02
    ID: TS14908069

     

    Applies to:
    AutoCAD® 2013
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Architecture 2013
    AutoCAD® Architecture 2012
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Civil 2011
    AutoCAD® Civil 2010
    AutoCAD® Civil 3D® 2013
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® ecscad 2012
    AutoCAD® ecscad 2011
    AutoCAD® ecscad 2010
    AutoCAD® Electrical 2013
    AutoCAD® Electrical 2012
    AutoCAD® Electrical 2011
    AutoCAD® Electrical 2010
    AutoCAD® Map 3D 2013
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Mechanical 2013
    AutoCAD® Mechanical 2012
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® MEP 2013
    AutoCAD® MEP 2012
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® P&ID 2013
    AutoCAD® P&ID 2012
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® Plant 3D 2013
    AutoCAD® Plant 3D 2012
    AutoCAD® Plant 3D 2011
    AutoCAD® Plant 3D 2010
    AutoCAD® Raster Design 2013
    AutoCAD® Raster Design 2012
    AutoCAD® Raster Design 2011
    AutoCAD® Raster Design 2010
    AutoCAD® Structural Detailing 2013
    AutoCAD® Structural Detailing 2012
    AutoCAD® Structural Detailing 2011
    AutoCAD® Structural Detailing 2010