Autodesk AutoCAD Services & Support

Windows 7 Explorer fails to restart after uninstalling an Autodesk product

Issue

During the final stage of uninstalling an Autodesk product in Windows 7, you were presented with a warning dialog that Windows Explorer needed to be closed and would attempt to be restarted after the uninstallation is complete.

However, after the uninstall process completes, Windows Explorer does not restart and you are left without a desktop environment.

Solution

Restart Windows Explorer using the following steps:

  1. Start the Windows Task Manager
  2. Choose File -> "New Task (Run...)"
  3. Enter explorer.exe in the edit field
  4. Click OK

This has been identified as a Microsoft Windows 7 problem and Microsoft has been made aware of the issue.

Note: This issue potentially affects ALL versions of ANY Autodesk products being uninstalled from a Windows 7 operating system.


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  • Document Information

    Published date: 2012-Mar-15
    ID: TS14898448

     

    Applies to:
    AutoCAD® 2013
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Civil 3D® 2013
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® Inventor® Suite 2011
    AutoCAD® Inventor® Suite 2010
    AutoCAD LT® 2013
    AutoCAD LT® 2012
    AutoCAD LT® 2011
    AutoCAD LT® 2010
    AutoCAD® Map 3D 2013
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    Autodesk® Maya® 2013
    Autodesk® Maya® 2012
    Autodesk® Maya® 2011
    Autodesk® Maya® 2010