AutoCAD Map 3D Services & Support

Error messages starting Map 3D in the Citrix XenApp environment

Issue

You receive one or both of the following errors when starting Map 3D in the Citrix XenApp environment.

  • Unable to run AutoCAD. This may be due to one of the following reasons:
         1) This version of AutoCAD was not installed properly. In this case, you may wish to reinstall AutoCAD.
         2) You do not have sufficient rights to run AutoCAD.

  • FATAL ERROR: Unhandled e06d7363h Exception at 77e4bef7h

Solution

To resolve the error messages or reset the user at a later date log in to the servers desktop as the user then backup and delete these resources:

  • %userprofile%\application data\autodesk
  • %userprofile%\local settings\application data\autodesk
  • HKEY_CURRENT_USER\Software\Autodesk

Then run the ApplyAutodeskTemplate.bat.

Note: the Administrator must first create the Template by running the SaveAutodeskTemplate.bat.

You can find the ApplyAutodeskTemplate.bat and the Post Install Scripts here.

For additional information see the Citrix-Ready AutoCAD Map 3D Installation and Setup Guide.

Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2010-Apr-01
    ID: TS14672097

     

    Applies to:
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Map 3D 2009
    AutoCAD® Raster Design 2010