Autodesk Navisworks Services & Support

The application, installed as a network seat, does not start.

Issue

When you attempt to start Navisworks, installed as a network seat, the application does not start. A Reboot of the system, a repair, or a re-install, does not help.

Also, if you access the Windows Task manager and attempt to start the application, the Roamer.exe module (The main Navisworks application) appears in the program list and quickly disappears. There is no error message or Navisworks startup screen.

Solution

This particular issue is connected to a corrupt file connected to the License manager. To correct this issue, delete the “CascadeInfo.cas” file and restart the application. This file is located in one of two locations:

Windows XP:

C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm

Windows Vista and Windows 7:

C:\ProgramData\Autodesk\Adlm

Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2010-Jan-04
    ID: TS14340444

     

    Applies to:
    Autodesk® Navisworks® Manage 2010
    Autodesk® NavisWorks® Manage 2009
    Autodesk® Navisworks® Manufacturing - Manage 2010
    Autodesk® Navisworks® Manufacturing - Review 2010
    Autodesk® Navisworks® Manufacturing - Simulate 2010
    Autodesk® Navisworks® Review 2012
    Autodesk® Navisworks® Review 2011
    Autodesk® Navisworks® Review 2010
    Autodesk® NavisWorks® Review 2009
    Autodesk® Navisworks® Simulate 2014
    Autodesk® Navisworks® Simulate 2013
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Navisworks® Simulate 2010
    Autodesk® NavisWorks® Simulate 2009