Diagnosing license problems on a Softimage workstation

Issue

Solution

FLEXLM_DIAGNOSTICS

1. Open a Softimage command prompt (click Start > All Programs > Autodesk > Autodesk Softimage 2010 > Command Prompt).
2. In the command prompt, run these commands:
    
        set FLEXLM_DIAGNOSTICS=3
        xsi
    
     Softimage will display some diagnostic messages at startup.  
     TIP To copy the message text from the message dialogs, click the dialog and press Ctrl+C.

The diagnostics will show you what feature (license) Softimage is trying to get, and what license server Softimage is trying to use. In the diagnostic message, "License path" is the value of ADSKFLEX_LICENSE_FILE.

---------------------------
FLEXible License Manager
---------------------------
FLEXnet Licensing checkout error: Cannot connect to license server system.
 The license server manager (lmgrd) has not been started yet,
 the wrong port@host or license file is being used, or the
 port or hostname in the license file has been changed.
Feature:       84000SFTIM_2010_0F
Server name:   mtl-licserver
License path:  @mtl-licserver;
FLEXnet Licensing error:-15,570.  System Error: 10035 "WinSock: Operation would block"
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com".
---------------------------
OK  
---------------------------

SoftimageLicense.log

Softimage writes a log file in %TEMP%\SoftimageLicense.log.

Open SoftimageLicense.log and look for log entries like this:

• 19384 2009/10/30 08:29:18 VendorError=-15 [Cannot connect to server]
• 10460 2009/10/27 15:41:36 VendorError=-18 [Server does not support this feature]
• 10460 2009/10/27 15:41:36 AdlmIntError=20 [License check out failed]
• 10460 2009/10/27 15:41:40 VendorError=-4 [Maximum number of users reached]