Failure to check out a license when running a network product on the same machine as the network license server

Published date: 2009-Oct-26
ID: TS14077688

Applies to:
AutoCAD® 2010
AutoCAD® Architecture 2010
AutoCAD® Civil 2010
AutoCAD® Civil 3D® 2010
AutoCAD® ecscad 2010
AutoCAD® Electrical 2010
AutoCAD LT® 2010
AutoCAD® Map 3D 2010
AutoCAD® Mechanical 2010
AutoCAD® MEP 2010
AutoCAD® P&ID 2010
AutoCAD® Plant 3D 2010
AutoCAD® Raster 2010
AutoCAD® Raster Design 2010
AutoCAD® Structural Detailing 2010
Autodesk® 3ds Max® 2010
Autodesk® 3ds Max® Design 2010
Autodesk® Algor® Simulation 2010
Autodesk® Alias® Automotive 2010
Autodesk Alias Design 2010
Autodesk® Design Academy 2010
Autodesk® Ecotect® Analysis 2010
Autodesk Face Robot® Designer 2010
Autodesk® ImageModeler™ 2009
Autodesk® Inventor® Automation Professional 2010
Autodesk® Inventor® Automation Runtime 2010
Autodesk® Inventor LT™ 2010
Autodesk MapGuide® Enterprise 2010
Autodesk® MotionBuilder 2010
Autodesk® Navisworks® Manage 2010
Autodesk® Navisworks® Review 2010
Autodesk® Navisworks® Simulate 2010
Autodesk® Revit® Architecture 2010
Autodesk® Revit® MEP-B 2010
Autodesk® Revit® MEP 2010
Autodesk® Revit® Structure 2010
Autodesk Robot Structural Analysis Professional 2010
Autodesk® Showcase™ 2010
Autodesk® Showcase™ Professional 2010
Autodesk® Softimage® 7.5
Autodesk Softimage Advanced 7.5
Autodesk® Stitcher™ Unlimited 2009
Autodesk® Topobase™ Web 2010
Autodesk® Toxik™ 2009
Autodesk® Vault Collaboration 2010
Autodesk® Vault Manufacturing 2010
Autodesk® Vault Workgroup 2010

Issue

You configured a machine to be a network license server and then installed an Autodesk product on the same machine. When you launch the product, it tries to check out a network license and fails.

On Windows, the FLEXnet Finder dialog displays and, when dismissed, is followed by a license error dialog displaying the error code [-15.570.36]. In the Mac OS, a license error dialog displays the same error code but it does not display a FLEXnet Finder dialog.

This happens on all operating systems where an IPv6 stack is installed.

Solution

The following steps should allow the client to find the server and check out a license file:

Windows:

Get the IP address of the machine (by typing “ipconfig” command in a CMD window or by getting it from the LMTOOLS “System setting” tab).
Open the hosts file located in C:\Windows\System32\drivers\etc.
Add the IP address and hostname to the hosts file, e.g., “111.222.333.444 machine_name”.
Save and close the hosts file.

Mac:

Get the IP address of the machine by typing “ifconfig” in a Terminal window.
In the Finder, click the “Go” menu; pick ”Go to Folder…”; type “/etc” in the edit field and press “Go”.
Locate and open the hosts file for editing.
Add the IP address and hostname to the hosts file, e.g., “111.222.333.444 machine_name.local”.
Save and close the hosts file.

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