After launching Revit 2010 products a license error occurs and the Product and License Information displays an error 17 status.
Solution
The following process should help isolate or resolve this behavior:
Rename the CascadeInfo.cas file • Navigate to the following folder: Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm Windows Vista > C:\ProgramData\Autodesk\Adlm • Rename the CascadeInfo.cas file to CascadeInfo.cas-backup
Verify the ProductInformation.pit file is present • Navigate to the following folder: Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm Windows Vista > C:\ProgramData\Autodesk\Adlm • Ensure the ProductInformation.pit file is present in the folder.
After the steps above are complete restart the workstation and launch Revit. If the workstation cannot obtain a license move onto the steps below:
Delete the Revit licpath.lic file. • File is located > C:\Program Files\Revit Product\Program\Licpath.lic. Substitute Revit Product with the specific Revit folder name. • This file can be restored from the Recycle Bin after testing if needed.
Restart the workstation and launch Revit. If the workstation still cannot obtain a license please collect the following files and log a support request through Subscription Center or contact your reseller:
• 3 latest Revit journal files from workstation: Location of journal files • Copy of license file. • REVIT2010ENUAdlm.log from the following folder: Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm Windows Vista > C:\ProgramData\Autodesk\Adlm
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