Autodesk AutoCAD Services & Support

Plotting to older HP plotters on Windows Vista causes error messages during plot and when closing application

Issue

Attempting to configure an HP DesignJet 70 or DesignJet 500 series plotter, based on the system printer, fails in Windows Vista with the message, “Autodesk Hardcopy component has stopped working”, and you are unable to plot.

Additionally, closing AutoCAD after printing to one of these printers displays the error message, “AutoCAD Application has stopped working”.

Solution

The following new drivers from HP allow these plotters to plot correctly on Windows Vista:

DesignJet 70 Series

DesignJet 500 Series

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  • Document Information

    Published date: 2010-Mar-24
    ID: TS13817784

     

    Applies to:
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Civil 2010
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® ecscad 2011
    AutoCAD® ecscad 2010
    AutoCAD® Electrical 2011
    AutoCAD® Electrical 2010
    AutoCAD LT® 2011
    AutoCAD LT® 2010
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® Plant 3D 2011
    AutoCAD® Plant 3D 2010
    AutoCAD® Raster Design 2010