Plotting to older HP plotters on Windows Vista causes error messages during plot and when closing application

Published date: 2009-Sep-08
ID: TS13817784

Applies to:
AutoCAD® 2010
AutoCAD® Architecture 2010
AutoCAD® Civil 2010
AutoCAD® Civil 3D® 2010
AutoCAD® ecscad 2010
AutoCAD® Electrical 2010
AutoCAD LT® 2010
AutoCAD® Map 3D 2010
AutoCAD® Mechanical 2010
AutoCAD® MEP 2010
AutoCAD® P&ID 2010
AutoCAD® Plant 3D 2010
AutoCAD® Raster 2010
AutoCAD® Raster Design 2010

Issue

Attempting to configure an HP DesignJet 70 or DesignJet 500 series plotter, based on the system printer, fails in Windows Vista with the message, “Autodesk Hardcopy component has stopped working”, and you are unable to plot.

Additionally, closing AutoCAD after printing to one of these printers displays the error message, “AutoCAD Application has stopped working”.

Solution

The following new drivers from HP allow these plotters to plot correctly on Windows Vista:

DesignJet 70 Series

DesignJet 500 Series

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