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License Management Utility has stopped working

Issue

You tried to start Softimage, but you received a "License Management Utility has stopped working" error message.

Solution

This problem happens when some Qt DLLs are missing from the system (Qt is a cross-platform user interface toolkit used by the Autodesk Network License Manager.) The problem may occur after you install or remove another Autodesk product that uses the same ADLM licensing system.

Check the C:\Program Files\Common Files\Autodesk Shared\AdLM\R1 folder. There should be four Qt DLLs in the folder. If the Qt DLLs are missing, download the appropriate archive (x86 for 32-bit systems, x64 for 64-bit systems) and extract the files to your R1 folder.

r1_qt_x64.zip (zip - 5026Kb)
r1_qt_x86.zip (zip - 4269Kb)

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  • Document Information

    Published date: 2009-Jun-29
    ID: TS13498182

     

    Applies to:
    Autodesk® Softimage® 7.5
    Autodesk Softimage Advanced 7.5