Error: No Interactive Network License Available

Issue

When you start Softimage, you get this error message:

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Autodesk® Softimage®
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Error: there is no interactive network license available to run Softimage.
Would you like to run in Standalone mode?
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Yes   No  
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Solution

When you get this message, the first thing to check is your license server.

1. Start LMTOOLS.
2. On the Start/Stop/ReRead tab, click Start Server.
3. On the Server Status tab, and click Perform Status Enquiry.

4. You want to verify the following:

   • The "License server status" is UP.
   • The "Vendor daemon status" is UP.
   • The "Feature usage info" lists your licenses.

Here's the Perform Status Enquiry output for a working license server with a Softimage Advanced license:

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Status
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Flexible License Manager status on Thu 5/14/2009 10:33

[Detecting lmgrd processes...]
License server status: 27000@mtl-example
    License file(s) on mtl-example: C:\Program Files\Autodesk Network License Manager\Softimage.lic:

 mtl-example: license server UP (MASTER) v11.5

Vendor daemon status (on mtl-example):

  adskflex: UP v11.5
Feature usage info:

Users of 78900SFTIMA_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 79000SFTIMASIB1_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 79100SFTIMASIB2_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 79200SFTIMASIB3_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 79300SFTIMASIB4_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 79400SFTIMASIB5_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMASIB5_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMASIB4_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMASIB3_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMASIB2_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMASIB1_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 78800SFTIMA_7_5F:  (Total of 1 license issued;  Total of 0 licenses in use)

If your license server is UP, then please try the following troubleshooting tips:

• If you are running on Vista In C:\Softimage\Softimage_7.5\adlm\licenses\Autodesk.lic, try replacing the computer name with the IP address of your computer. The Autodesk.lic file should look like this:

  SERVER <license-server>  000000000000
  VENDOR adskflex port=2080
  USE_SERVER
  

  
  
  Where <license-server> is the IP address of the license server computer.

  On Vista, IPv6 is enabled by default, and IPv6 causes problems with the license request from Softimage to the license server. There is a Hotfix available that will allow you use the host name in the Autodesk.lic file.

• Make sure that Autodesk.lic has one SERVER line only.
• Disable any firewalls and try to start Softimage. If Softimage starts, then turn the firewall back on and unblock the ports 2080 and 27000-27009.