Problems installing or configuring SAMReport Lite

Issue

Solution

Common SAMReport installation and configuration issues are listed below. Try applying these solutions first, and then review further instructions if the problem persists.

• Where do I start?  www.autodesk.com/samreportlite
• Error "A suitable JVM could not be found" during installation
• General solution
• Windows Vista
• Unlicensed SAMReport Lite
• Controlling network license access using an options file

If these solutions do not resolve the installation error, the additional tests listed below will help determine the cause of the problem:

• SAMReport Lite does not need to be installed directly on the server and in many cases it is in fact not desirable to do so. For example, SAMReport Lite will not run via Remote Desktop or Terminal Services. So if you access your server remotely you should consider installing it on an administrative workstation. Note: Although you can install SAMReport Lite on a workstation, the SAMReport Lite license file generated by Macrovision must contain the host ID of the server that creates the Report Log (RL) files.
• The full version of SAMReport contains additional functionality that has been discontinued by Macrovision and replaced by the FlexNET Manager application. Autodesk does not sell, test or support this application. For more details contact Macrovision directly.

If you worked through the standard troubleshooting steps and were not able to resolve the issue, follow this link for additional technical assistance.

Please collect the following information from your system before requesting technical assistance:

• Screenshots of any error messages encountered
• License file currently in use at each license manager
• SAMReport Lite license file received from Macrovision for each license manager
• Options file in use at each license manager
• Report Log RL file from each license manager

See also

How to troubleshoot installation and configuration of Autodesk products
Contacting a technical support provider