Autodesk AutoCAD Services & Support

Register Today (Product Activation Wizard) displays only two radio buttons

Issue

You start the Autodesk product and choose the Register and Activate option. The Product Activation wizard launches but displays only two radio buttons with no associated text descriptions and there are no Next or Cancel buttons to allow you to proceed with the activation or cancel it.

Solution

1.  Uninstall Internet Explorer 9 and use Internet Explorer 8.

Please check out this post for more details on this workaround.

Register Today (Product Activation Wizard) displays only two radio buttons

How do I install or uninstall Internet Explorer 9?


2.  Security Settings in Internet Explorer¹

Go into Internet Explorer > Tools > Internet options or Control Panel > Internet options.

Under the Security tab, choose the Internet zone. Click "Custom level...", and enable the options pertaining to ActiveX Controls and Java Scripting. You can reset the options back to default after you have registered your product.


3.  Manually register the Jscript.dll and VBscript.dll files

If the previous steps do not work, you may need to manually register the Jscript.dll and Vbscript.dll files.

  1. Open the Windows Command Prompt.
  2. At the command prompt, navigate to one of the following folders: 
     
    On the 32-bit version of Vista/Win7
     
     C:\Windows\System32
     
    On the 64-bit version of Vista/Win7

    C:\Windows\SysWow64

  3. At the command prompt, enter regsvr32 jscript.dll
  4. At the command prompt, enter regsvr32 vbscript.dll


4.  Editing files in the Webdepot Folder²

Another solution has been to edit the RTBeginReg.html file in the C:\Program Files\Common Files\Autodesk Shared\AdLM\R1\en-US\Webdepot folder. This is where the registry HTMLs are stored and these are the pages that the blank screen shows on.

Open the RTBeginReg.html in a text editor such as Notepad and add the following line of code below the <html> line:

<!-- saved from url=(0016)http://localhost -->


5.  Edit Registry and the My Computer security zone

This condition typically indicates that JavaScript execution has been disabled or impaired under the local security settings. This may have been an intentional change or a change made by some other software or IE plug-in. We have identified two or three possible solutions for this issue; both involve editing the registry. Also included are a couple of solutions that have worked for members on our discussion forums.

Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.

Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, Back up system registry. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

My Computer security zone

Some systems affected by this issue have been found to have a My Computer zone (with a high security level) on the Security tab of the Internet Options dialog:

Having a My Computer security zone is somewhat unusual. Typically, there are only four security zones: Internet, Local intranet, Trusted sites, and Restricted. In this case, examining the registry may also find a subkey under Zones named with a "broken" character at HKEY_CURRENT_USER\Software\Microsoft\Windows
\CurrentVersion\Internet Settings\Zones:

There should only be zones 0-4 listed here so if this "broken character" subkey exists, try deleting it.

Also, inspect the Flags key under HKEY_CURRENT_USER\Software\Microsoft\Windows
\CurrentVersion\Internet Settings\Zones\0
and ensure it is set to 0x21(33). This will disable the My Computer security zone.

Restart Internet Explorer and check the Security tab to ensure the My Computer zone no longer shows up and then retry the Autodesk product activation.



6.  Active Scripting is disabled for the My Computer zone

To enable Active Scripting

  1. Click Start menu > Run (Windows XP) or Start menu > Start Search (Windows Vista/Windows 7).
  2. Enter regedit
  3. In the Registry Editor, find the following subkey:

  4. HKEY_CURRENT_USER\Software\Microsoft\Windows
    \CurrentVersion\Internet Settings\Zones\0



  5. Double-click the 1400 value.
  6. In the Edit DWORD dialog box, in the Value data field, enter 0.



  7. Find the following subkey:

  8. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
    \CurrentVersion\Internet Settings\Zones\0

  9. Double-click the 1400 value.
  10. In the Edit DWORD dialog box, in the Value data field, enter 0.
  11. For Windows 8 customers, please repeat option 3: Manually register the Jscript.dll and VBscript.dll files


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  • Document Information

    Published date: 2013-Apr-09
    ID: TS1053941

     

    Applies to:
    AutoCAD® 2013
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® 2009
    AutoCAD® 2008
    AutoCAD® Civil 3D® 2013
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® Civil 3D® 2009
    AutoCAD® Civil 3D® 2008
    AutoCAD LT® 2013
    AutoCAD LT® 2012
    AutoCAD LT® 2011
    AutoCAD LT® 2010
    AutoCAD LT® 2009
    AutoCAD LT® 2008