Autodesk Mudbox Services & Support

Not all Previous Version licenses are available after activating an Autodesk Design Suite

Issue

You have purchased and activated one of the Autodesk Design Suites or a product that is also available in an Autodesk Design Suite, e.g., AutoCAD 2012, AutoCAD Architecture 2012, Autodesk Revit 2012, Autodesk Navisworks 2012, etc.  Later, you purchase and activate a different Autodesk Design Suite and notice that you do not have access to all the licenses you expect for the previous versions of the products that are common between those suites.

Example #1:

You purchased and activated five licenses of Autodesk Design Suite Standard 2012 and, on another day, you purchased and activated two licenses of Autodesk Design Suite Premium 2012.  Because you are on Subscription and have previous version support, you expect to have access to seven licenses of AutoCAD 2011-2009 (a common product between the two Suites) however only two licenses are available for these product versions.

Example #2:

You purchased and activated five licenses of AutoCAD 2012 and, on another day, you purchased and activated two licenses of Autodesk Design Suite Premium 2012.  Again, because you are on Subscription, you expect to have access to seven licenses of AutoCAD 2011-2009 (a product that is available in the Suite and as a separately installed product) however only two licenses are available for these product versions.

Note: Previous Version Support is a Subscription benefit that allows you access to the current version of a product plus the three previous versions (if they exist). For more information, see the following:

Solution

There is a known issue when combining Autodesk Design Suite licenses where the license manager will evaluate the previous product versions that are common between an Autodesk Design Suite and a previously installed product or Suite and provides only the number of licenses for the last Suite that was activated.  Using the first example from above, you would have access to all seven licenses of AutoCAD 2012 but only two licenses of AutoCAD 2011-2009.  This is because the Suite with two licenses was added at a later date than the Suite with five licenses.  If both Suites had been activated on the same day, all seven licenses would be available for the previous product versions.

To resolve this issue you need to obtain a new package license file containing all the licenses (old and new) in a single file, issued on the same day. The issue date can be determined by inspecting your license file and looking for the ISSUED= section in each increment.  For example:

PACKAGE 64300ACD_F adskflex 2.000 COMPONENTS="71200ACD_2010_0F \
             57600ACD_2009_0F 54600ACD_2008_0F 51200ACD_2007_0F" \
             OPTIONS=SUITE SUPERSEDE ISSUED=25-May-2010 SIGN="1242 937A \

Please contact Customer Service Assistance to submit a service request for a new, consolidated, package license file.

Note: This issue does not affect the current version of products that are common between the Autodesk Design Suites (or between an Autodesk Design Suite and an installed product that is common to both); it only affects the previous versions of products that are common between the product installations.

Support – Terms of Use
AUTODESK DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY SERVICE PACK OR WORKAROUND, OR ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS. TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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  • Document Information

    Published date: 2011-Oct-26
    ID: TS15255311

     

    Applies to:
    AutoCAD® 2012
    AutoCAD® 2011
    AutoCAD® 2010
    AutoCAD® 2009
    AutoCAD® Architecture 2012
    AutoCAD® Architecture 2011
    AutoCAD® Architecture 2010
    AutoCAD® Architecture 2009
    AutoCAD® Civil 3D® 2012
    AutoCAD® Civil 3D® 2011
    AutoCAD® Civil 3D® 2010
    AutoCAD® Civil 3D® 2009
    AutoCAD Design Suite Premium 2014
    AutoCAD Design Suite Premium 2013
    Autodesk Design Suite Premium 2012
    Autodesk Design Suite Premium 2011
    AutoCAD Design Suite Standard 2014
    AutoCAD Design Suite Standard 2013
    Autodesk Design Suite Standard 2012
    Autodesk Design Suite Standard 2011
    AutoCAD Design Suite Ultimate 2014
    AutoCAD Design Suite Ultimate 2013
    Autodesk Design Suite Ultimate 2012
    Autodesk Design Suite Advanced 2011
    AutoCAD® Inventor® Routed Systems Suite 2011
    Autodesk® Inventor® Routed Systems Suite 2009
    AutoCAD® Inventor® Routed Systems Suite 2010
    AutoCAD® Inventor® Simulation Suite 2011
    AutoCAD® Inventor® Simulation Suite 2010
    AutoCAD® Map 3D 2012
    AutoCAD® Map 3D 2011
    AutoCAD® Map 3D 2010
    AutoCAD® Map 3D 2009
    AutoCAD® Mechanical 2012
    AutoCAD® Mechanical 2011
    AutoCAD® Mechanical 2010
    AutoCAD® Mechanical 2009
    AutoCAD® MEP 2012
    AutoCAD® MEP 2011
    AutoCAD® MEP 2010
    AutoCAD® MEP 2009
    AutoCAD® P&ID 2012
    AutoCAD® P&ID 2011
    AutoCAD® P&ID 2010
    AutoCAD® P&ID 2009
    AutoCAD® Plant 3D 2012
    AutoCAD® Plant 3D 2011
    AutoCAD® Plant 3D 2010
    AutoCAD® Plant 3D 2009
    AutoCAD® Revit® Architecture Suite 2012
    AutoCAD® Revit® Architecture Suite 2011
    AutoCAD® Revit® Architecture Suite 2010
    AutoCAD Revit Architecture Suite 2009
    AutoCAD® Revit® MEP Suite 2012
    AutoCAD® Revit® MEP Suite 2011
    AutoCAD® Revit® MEP Suite 2010
    AutoCAD Revit MEP Suite 2009
    AutoCAD® Revit® Structure Suite 2012
    AutoCAD® Revit® Structure Suite 2011
    AutoCAD® Revit® Structure Suite 2010
    AutoCAD Revit Structure Suite 2009
    AutoCAD® Structural Detailing 2012
    AutoCAD® Structural Detailing 2011
    AutoCAD® Structural Detailing 2009
    AutoCAD® Structural Detailing 2010
    Autodesk® 3ds Max® Design 2012
    Autodesk® 3ds Max® Design 2011
    Autodesk® 3ds Max® Design 2010
    Autodesk® 3ds Max® Design 2009
    Autodesk Building Design Suite Premium 2014
    Autodesk Building Design Suite Premium 2013
    Autodesk Building Design Suite Premium 2012
    Autodesk Building Design Suite Standard 2014
    Autodesk Building Design Suite Standard 2013
    Autodesk Building Design Suite Standard 2012
    Autodesk Building Design Suite Ultimate 2014
    Autodesk Building Design Suite Ultimate 2013
    Autodesk Building Design Suite Ultimate 2012
    Autodesk Factory Design Suite Premium 2014
    Autodesk Factory Design Suite Premium 2013
    Autodesk Factory Design Suite Premium 2012
    Autodesk Factory Design Suite Premium 2011
    Autodesk Factory Design Suite Standard 2014
    Autodesk Factory Design Suite Standard 2013
    Autodesk Factory Design Suite Standard 2012
    Autodesk Factory Design Suite Ultimate 2014
    Autodesk Factory Design Suite Ultimate 2013
    Autodesk Factory Design Suite Ultimate 2012
    Autodesk Factory Design Suite Advanced 2011
    Autodesk® Inventor® 2012
    Autodesk® Inventor® 2011
    Autodesk® Inventor® 2010
    Autodesk® Inventor™ 2009
    AutoCAD® Inventor® Professional Suite 2011
    AutoCAD® Inventor® Professional Suite 2010
    Autodesk® Mudbox™ 2012
    Autodesk® Mudbox™ 2011
    Autodesk® Mudbox™ 2010
    Autodesk® Mudbox™ 2009
    Autodesk® Navisworks® Manage 2012
    Autodesk® Navisworks® Manage 2011
    Autodesk® Navisworks® Manage 2010
    Autodesk® NavisWorks® Manage 2009
    Autodesk® Navisworks® Simulate 2012
    Autodesk® Navisworks® Simulate 2011
    Autodesk® Navisworks® Simulate 2010
    Autodesk® NavisWorks® Simulate 2009
    Autodesk® Plant Design Suite Premium 2014
    Autodesk® Plant Design Suite Premium 2013
    Autodesk® Plant Design Suite Premium 2012
    Autodesk® Plant Design Suite Premium 2011
    Autodesk® Plant Design Suite Standard 2014
    Autodesk® Plant Design Suite Standard 2013
    Autodesk® Plant Design Suite Standard 2012
    Autodesk® Plant Design Suite Ultimate 2014
    Autodesk® Plant Design Suite Ultimate 2013
    Autodesk® Plant Design Suite Ultimate 2012
    Autodesk® Plant Design Suite Advanced 2011
    Autodesk Product Design Suite Premium 2014
    Autodesk Product Design Suite Premium 2013
    Autodesk Product Design Suite Premium 2012
    Autodesk Product Design Suite Standard 2014
    Autodesk Product Design Suite Standard 2013
    Autodesk Product Design Suite Standard 2012
    Autodesk Product Design Suite Ultimate 2014
    Autodesk Product Design Suite Ultimate 2013
    Autodesk Product Design Suite Ultimate 2012
    Autodesk Quantity Takeoff 2011
    Autodesk Quantity Takeoff 2010
    Autodesk® Revit® Architecture 2012
    Autodesk® Revit® Architecture 2011
    Autodesk® Revit® Architecture 2010
    Revit® Architecture 2009
    Autodesk® Revit® MEP 2012
    Autodesk® Revit® MEP 2011
    Revit® MEP 2009
    Autodesk® Revit® Structure 2012
    Autodesk® Revit® Structure 2011
    Autodesk® Revit® Structure 2010
    Revit® Structure 2009
    Autodesk® Showcase™ 2011
    Autodesk® Showcase™ 2010
    Autodesk Showcase™ 2009
    Autodesk® SketchBook® Designer 2012
    Autodesk® SketchBook® Designer 2011
    Autodesk® Topobase™ Client 2011
    Autodesk® Topobase™ Client 2010