Senior Vice President, Global Customer Support & Operations
Moonhie Chin is the Senior Vice President of Global Customer Support and Operations (GCSO), where she is responsible for global customer and partner support as well as the oversight of programs and initiatives that seek to re-design and strengthen Autodesk’s business operations. Within the GCSO organization she manages Customer Service & Support, Partner & Product Services, Voice of the Customer and Business Analytics, the Autodesk Knowledge Network, and the Enterprise Data Management functions. Her team’s charter is to develop and deliver next-generation service, support and operations management to Autodesk partners, customers and internal stakeholders, with a focus on the customer’s experience and integrated service design.
Chin is passionate about solving the company’s major business challenges and is frequently an executive sponsor for important transformational and new initiatives. Most recently, she initiated a corporate-wide project to re-construct the company’s “global customer support” through the design of an end-to-end experience architecture leveraging the power of the connected, networked digital world. Chin is keenly focused on simplifying business policies to provide the foundation for creating a true “ease of doing business” for our customers – which is a key supporting plank in Autodesk’s go-to-market strategy.
Chin has held several executive roles during her tenure with the company, including Senior Vice President of Strategic Planning and Operations, Vice President of Business Operations for Location Services and Vice President of Business Administration, as well as other leadership positions in software development, project management, subscription services, and other areas.
Before joining Autodesk in 1989, Chin spent eight years at General Electric. She earned a Bachelor of Science in Industrial Engineering from Columbia University and a Master of Science in Manufacturing Management from the Rensselaer Polytechnic Institute.
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