Safety Net

Speak directly to an Autodesk product support technician when you call for Autodesk Safety Net Support. You don’t need a pre-existing support agreement since you pay per incident, by credit card. An incident is one or more questions that relate to a single issue, as asked by one caller. You are not charged for extra incidents if additional calls relating to your issue are necessary.

Autodesk Safety Net Support is available in English, Monday through Friday from 6 a.m. to 5 p.m., Pacific Time (holidays excluded).

Call 1-800-225-6531 toll-free for Autodesk Safety Net Support from the United States and Canada.

Pricing & Product Availability

When you call Autodesk Safety Net Support, you will be asked to pay using a Visa, MasterCard, American Express, or Discover Card. Network Support is $125 per incident and Stand Alone Support is $65 per incident. If the Safety Net technician discovers that your issue is the result of a defect in the Autodesk software, you will not be charged for the incident.

Network Support
For $125 per incident, you can ask technical support questions about Autodesk MapGuide® or network support questions for the products and releases listed below.

Stand Alone Support
For $65 per incident, you can ask technical questions about installation, configuration, printing and plotting, troubleshooting, and customization using VBA or LISP/Visual LISP™ for the current release and two previous major releases of the following products:

AutoCAD
AutoCAD Architecture / Autodesk Architectural Desktop
AutoCAD Civil 3D / Autodesk Civil 3D
AutoCAD Electrical
AutoCAD Land Desktop / Autodesk Land Desktop
AutoCAD LT
AutoCAD Map 3D / Autodesk Map 3D
AutoCAD Mechanical
AutoCAD MEP / Autodesk Building Systems
AutoCAD Raster Design / Autodesk Raster Design
Autodesk Civil 3D – Land Desktop Companion
Autodesk Impression
Autodesk Inventor Professional
Autodesk Inventor Suite / Autodesk Inventor Series
Autodesk VIZ
Revit Architecture / Autodesk Revit Building
Revit MEP / Autodesk Revit Systems
Revit Structure / Autodesk Revit Structure

Autodesk Safety Net Support does not provide support for third-party software, operating systems support, customization using Visual Basic or Visual C++, or support for device drivers not supplied with Autodesk products.

If you need an authorization code, you can request one at www.autodesk.com/register or by sending an email to authcodes@autodesk.com. Autodesk support technicians cannot generate authorization codes.

AUTODESK DOES NOT GUARANTEE THAT ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS OR SUPPORT REQUEST RESPONSES WILL RESOLVE A SUPPORT REQUEST, CORRECT ANY ISSUES IDENTIFIED OR MEET YOUR EXPECTATIONS OR REQUIREMENTS. SUPPORT REQUEST RESPONSES, TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS AND SUPPORT REQUEST RESPONSES "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT OR PROVIDED TO YOU BY TECHNICAL SUPPORT TECHNICIANS, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES