Autodesk Smoke Services & Support

Defect Report Submission Form

Note that the bug reporting form is not a source for support. If you already have an active support contract with Autodesk, please continue to go through the normal support channels to report any product defects; this problem report form is mainly for systems users without such support contracts.

If you think that you have found a software problem of which we are unaware, please complete the following form.

All problems submitted through this tool will be automatically entered in our bug tracking database, allowing us to capture and consider all feedback for future product releases. Note that there will be no formal follow-up process from Product Development upon submitting this problem report feedback.

If you have a support contract with Autodesk, please continue to go through your normal support channels to report any such issues. If you are not on support, then we strongly recommend that you use this form to submit feedback.

* indicates a required field

Customer Profile:
* First name:
* Last name
* Company name:
* Telephone:
* Email:
Product Information:
* Do you have a support contract? yes    no
Software and Version:
* Product:
* Version [ex: 2011]:
System Information:
* Hardware (platform):
* OS (operating system)
System ID [ex: H092929620G or 2UA9230DNC]:
Module [ex: keyer]:
Resolution:
If HD or other, specify bit-depth resolution
Audio:
Memory keyword token:
Severity Level:
Headline:
* Short Description (please provide a short description of the problem):
Problem Description:
* Problem Description (please provide as much detail as possible):
* Replication steps:
Workaround (if applicable):