Support Offerings

Autodesk offers a variety of support offerings to help you implement Autodesk solutions faster, maximize productivity, minimize downtime, and enhance your business performance, whatever your budget.

Available with Autodesk Subscription

If you are an Autodesk® Subscription customer, sign in to the Subscription Center to access your support benefits which your company has purchased. Offerings include:

• Enterprise Priority Support
  Autodesk Enterprise Priority Support is designed to meet the needs of Autodesk’s direct, large enterprise customers. It provides the fastest access to global product support. A support account manager personally oversees all account needs, including a comprehensive program of proactive and online services. Enterprise Priority includes all benefits from Autodesk Advanced and Autodesk Basic Support.
  Learn more about Enterprise Priority Support
• Advanced Support
  Autodesk Advanced Support features unlimited, priority, one-to-one, extended hours, and global phone support from senior Autodesk support specialists. Advanced Support includes remote desktop assistance and web support options, such as moderated, community support forums with the option to escalate forum questions to one-to-one support requests, and training webcasts. Autodesk Advanced includes all benefits from Autodesk Basic Support.
  Learn more about Advanced Support
• Basic Support
  Autodesk Basic Support is designed for customers who need a minimal level of product support. Basic Support enables all employees to post questions to online forums moderated by Autodesk product support specialists. If a response is not received from the community within 24 hours, the question is escalated to Autodesk product support. Basic Support also provides unlimited access to comprehensive online knowledge base.
  Learn more about Basic Support

Available without Autodesk Subscription

• Per-Incident
  Autodesk® Per-Incident Support provides access to Autodesk technical phone support on an as-needed basis.  When you purchase Per-Incident Support, you can contact Autodesk product support for assistance with any product in the Autodesk portfolio during local business hours. You will receive assistance in any product-supported language.
  Learn more about Per-Incident Support
• Up and Ready
  Autodesk® Up & Ready Support is designed to get your software up and running, and to ensure the general functions and features included in the software are working as they should.  Up and Ready support covers product installation and configuration only.